--- title: A Blog about solutions for customer service | Artificial Intelligence description: Artificial Intelligence | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [The Importance of Consistency in Customer Service](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jun 23, 2021 2:50:37 PM - [Tweet](https://twitter.com/share) [![The Importance of Consistency in Customer Service](https://blog.solvatio.com/hubfs/Blogartikel%20Consistency-2.png)](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) *Consistency in customer service is one of those things that is just as basic as it is hard to achieve. For one thing, because every detail matters. For another, because consistency doesn't stand alone. It depends on the overall quality of service, on the right use of technology, on your data infrastructure, on your agents. It all melds into one big picture when your customer engages you’re your customer service. It's not said for nothing that the three C's of customer experience (CX) are consistency, consistency, and consistency.* [Weiterlesen](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms#comments-listing) Themen: [Künstliche Intelligenz](https://blog.solvatio.com/en/tag/künstliche-intelligenz), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [KI](https://blog.solvatio.com/en/tag/ki), [customer loyalty](https://blog.solvatio.com/en/tag/customer-loyalty), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Automation](https://blog.solvatio.com/en/tag/automation), [CX](https://blog.solvatio.com/en/tag/cx), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Omni-Channel](https://blog.solvatio.com/en/tag/omni-channel), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Data integration creates added value](https://blog.solvatio.com/en/data-integration-creates-added-value) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 3, 2020 1:51:00 PM - [Tweet](https://twitter.com/share) [![Data integration creates added value](https://blog.solvatio.com/hubfs/Datenintegration.png)](https://blog.solvatio.com/en/data-integration-creates-added-value)   [Weiterlesen](https://blog.solvatio.com/en/data-integration-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/data-integration-creates-added-value#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [technology](https://blog.solvatio.com/en/tag/technology), [data integration](https://blog.solvatio.com/en/tag/data-integration) ## [Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 29, 2019 11:00:00 AM - [Tweet](https://twitter.com/share) [![Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/hubfs/Algorithmen%20-%20Anleitungen%20unseres%20Alltags.jpg)](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life)   ***Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.*** [Weiterlesen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Algorithm](https://blog.solvatio.com/en/tag/algorithm) ## [The power of data? Or rather: How powerful is data?](https://blog.solvatio.com/en/the-power-of-data-or-rather-how-powerful-is-data) Veröffentlicht von [Mirko Hasseier](https://blog.solvatio.com/en/author/mirko-hasseier) auf May 22, 2019 10:55:00 AM - [Tweet](https://twitter.com/share) [![The power of data? Or rather: How powerful is data?](https://blog.solvatio.com/hubfs/Daten-1.png)](https://blog.solvatio.com/en/the-power-of-data-or-rather-how-powerful-is-data) [https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects)  ***In the course of technical development, data is considered the key factor for the economic success of a company. It is seen as more valuable than gold – you might say data is the mineral oil of the 21st century. This is evident from the Top 5 [most valuable companies](https://www.statista.com/statistics/263264/top-companies-in-the-world-by-market-value/), measured by their stock exchange value: It is the data that makes them so valuable. But collecting and storing data is no warranty for growth and profit. So, what makes data powerful?*** [Weiterlesen](https://blog.solvatio.com/en/the-power-of-data-or-rather-how-powerful-is-data) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/the-power-of-data-or-rather-how-powerful-is-data#comments-listing) Themen: [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases) ## [KI expert: Maybe the most sought-after qualification on the global labor market](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 10, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![KI expert: Maybe the most sought-after qualification on the global labor market](https://blog.solvatio.com/hubfs/KI-Experte-Der%20vielleicht%20begehrteste%20Job%20auf%20dem%20weltweiten%20Arbeitsmarkt.jpg)](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market)   ***Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.*** [Weiterlesen](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Student](https://blog.solvatio.com/en/tag/student) ## [Design Thinking: Using creative approaches to find use cases](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Apr 17, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![Design Thinking: Using creative approaches to find use cases](https://blog.solvatio.com/hubfs/Design%20Thinking%20-%20mit%20krativen%20Ans%C3%A4tzen%20Use%20Cases%20finden.jpg)](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases)   ***Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?*** [Weiterlesen](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [Design Thinking](https://blog.solvatio.com/en/tag/design-thinking) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/tag/artificial-intelligence/page/2) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fartificial-intelligence%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fartificial-intelligence%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fartificial-intelligence%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fartificial-intelligence%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fartificial-intelligence%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG