solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Business targets: Challenges in first machine learning projects

Veröffentlicht von Marina Illy auf Mar 19, 2019 10:02:34 AM

 

Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.
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Themen: AI, Machine Learrning, telecommunication, Artificial Intelligence

A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue

Veröffentlicht von Marina Illy auf Mar 8, 2019 3:23:00 PM

 

Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.

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Themen: AI, Machine Learrning, networking, telecommunication, CCW, ML, customer service, Artificial Intelligence

The reason of the machine: ethics and artificial intelligence

Veröffentlicht von Sarah Heuser auf Feb 27, 2019 10:03:00 AM

 


 Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligencethe voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.

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Themen: AI, Artificial Intelligence, Ethics

European Data Protection Day: 10 months of GDPR – an overview

Veröffentlicht von Sarah Heuser auf Jan 23, 2019 9:00:00 AM

 

It's European Data Protection Day on 28 January. The Council of Europe was celebrating the 12th edition of the day commemorating data protection. This year’s event focused on a topic which caused a lot of excitement in the last ten months: the General Data Protection Regulation (GDPR).

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Themen: AI, Artificial Intelligence, Data protection, GDPR

Smart troubleshooting: problem solving with AI

Veröffentlicht von Sarah Heuser auf Jan 16, 2019 9:20:00 AM

 


Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!

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Themen: AI, Customer Experience, Troubleshooting, Smart Troubleshooting, customer service, Artificial Intelligence

Trends for customer service 2019

Veröffentlicht von Mirko Hasseier auf Jan 4, 2019 11:10:00 AM

 

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Themen: AI, Bot, Social Media, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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