solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

The Importance of Consistency in Customer Service

Call center vs. contact center: A ring fight of digital transformation?

Home Office: How to Get Your Internet Connection Corona Ready

Data integration creates added value

Acceptance: Not everybody loves AI

Customer Self-Service for committed customers

How new technologies improve time-proven customer service approaches

An interview with Roman Ernst: “Patience and perseverance is the path to success with AI”

5G: Faster internet with fifth-generation mobile communications

Algorithms: Instructions for how to deal with our everyday life

The power of data? Or rather: How powerful is data?

KI expert: Maybe the most sought-after qualification on the global labor market

User Story Mapping: Arriving at new ideas with Post-its

Chatbot: The execution of technical processes creates added value

Design Thinking: Using creative approaches to find use cases

A brief look back at Unleashing Omnichannel & Digital Customer Experience Summit 2019

An interview with working student Felix: “I’m always happy to work at solvatio’s.”

The consequences of poor customer service – and how companies can avoid them

Identifying and defining use cases: the first steps to an effective introduction of AI

Business targets: Challenges in first machine learning projects

A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue

From Deep Blue to Alexa: The history of artificial intelligence

The reason of the machine: ethics and artificial intelligence

7 tips for a successful start of AI projects

Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service

Machine learning for a positive customer experience

Data analysis with machine learning – and how companies can benefit

Meet solvatio at Call Center World 2019 in Berlin!

European Data Protection Day: 10 months of GDPR – an overview

Smart troubleshooting: problem solving with AI

Trends for customer service 2019

AI for CX 2018: A brief look back

Supervised and Unsupervised Learning: How machines learn

Total Telecom Congress 2018: A brief look back

Customer service: From personal contact to bots

CEM in Telecoms Europe Summit 2018: A brief look back

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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