solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Chatbot: The execution of technical processes creates added value

Veröffentlicht von Marina Illy auf Apr 24, 2019 12:00:00 PM

 

 

Many see the capability of chatbots to engage in dialog as their biggest potential in customer service applications. To this day, however, smooth communication with a machine via free text without loss of context is not possible. Nevertheless, bots already now provide added value for customers if their existing dialog skills are combined with technical processes carried out autonomously by the bots to solve customers’ issues. Telecommunication companies can benefit from this option to generate a positive customer experience outside of call center business hours.

Weiterlesen

Themen: telecommunication, Bot, customer service, Chat Bot

Design Thinking: Using creative approaches to find use cases

Veröffentlicht von Sarah Heuser auf Apr 17, 2019 10:00:00 AM

 


Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?

Weiterlesen

Themen: AI, Artificial Intelligence, Use Cases, Design Thinking

A brief look back at Unleashing Omnichannel & Digital Customer Experience Summit 2019

Veröffentlicht von Fabian Metz auf Apr 16, 2019 9:12:03 AM

 

The customer and their experiences with companies was the focus of attention on this sunny but cold Thursday. Cross-industry leaders from different countries gathered in the Rode Hoed in central Amsterdam for the Unleash Omnichannel & Digital Customer Experience Summit on April 11th & 12th 2019. Photo by Marit de la Vera.

Weiterlesen

Themen: Customer Experience, congress, Summit, customer service

An interview with working student Felix: “I’m always happy to work at solvatio’s.”

Veröffentlicht von Sarah Heuser auf Apr 10, 2019 10:00:00 AM

 

At solvatio’s, working student are a part of the team, just like the regular employees. Felix Breitenbach, one of our working student, has been a fixture for the last three years in our Testing department checking out software, and you also meet him quite regularly at our ping-pong table.

Weiterlesen

Themen: solvatio, Student, Werkstudent, Berufsleben, working student

The consequences of poor customer service – and how companies can avoid them

Veröffentlicht von Sarah Heuser auf Apr 3, 2019 9:43:00 AM

 

Impolite service agents, too-long waiting times, inquiries without reply: poor customer service has many faces. This is not only extremely annoying for the customer but also has far-reaching consequences for the company.

Weiterlesen

Themen: Machine Learrning, ML, customer service

Identifying and defining use cases: the first steps to an effective introduction of AI

Veröffentlicht von Sarah Heuser auf Mar 20, 2019 10:00:00 AM

 

 

Many companies see high potential in the use of artificial intelligence (AI) and would therefore like to implement the technology. However, not every project is suitable. As a first precondition for beneficial use of AI, the proper use cases must be identified; secondly, it must be ensured that certain criteria are met.

Weiterlesen

Themen: AI, Machine Learrning, ML, Artificial Intelligence, Use Cases

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

Current Posts