Many see the capability of chatbots to engage in dialog as their biggest potential in customer service applications. To this day, however, smooth communication with a machine via free text without loss of context is not possible. Nevertheless, bots already now provide added value for customers if their existing dialog skills are combined with technical processes carried out autonomously by the bots to solve customers’ issues. Telecommunication companies can benefit from this option to generate a positive customer experience outside of call center business hours.
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Themen:
telecommunication,
Bot,
customer service,
Chat Bot
Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?
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Themen:
AI,
Artificial Intelligence,
Use Cases,
Design Thinking
The customer and their experiences with companies was the focus of attention on this sunny but cold Thursday. Cross-industry leaders from different countries gathered in the Rode Hoed in central Amsterdam for the Unleash Omnichannel & Digital Customer Experience Summit on April 11th & 12th 2019. Photo by Marit de la Vera.
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Themen:
Customer Experience,
congress,
Summit,
customer service
At solvatio’s, working student are a part of the team, just like the regular employees. Felix Breitenbach, one of our working student, has been a fixture for the last three years in our Testing department checking out software, and you also meet him quite regularly at our ping-pong table.
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Themen:
solvatio,
Student,
Werkstudent,
Berufsleben,
working student
Impolite service agents, too-long waiting times, inquiries without reply: poor customer service has many faces. This is not only extremely annoying for the customer but also has far-reaching consequences for the company.
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Themen:
Machine Learrning,
ML,
customer service
Many companies see high potential in the use of artificial intelligence (AI) and would therefore like to implement the technology. However, not every project is suitable. As a first precondition for beneficial use of AI, the proper use cases must be identified; secondly, it must be ensured that certain criteria are met.
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Themen:
AI,
Machine Learrning,
ML,
Artificial Intelligence,
Use Cases
