Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.
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Themen: Machine Learrning, telecommunication, ML
Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.
Themen: Customer Experience, Machine Learrning, Bot, ML, CX
In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.
Themen: Machine Learrning, Automation, Big Data, ML
Digitization, artificial intelligence and chatbots play a central role during the three days of the CCW from 19 to 21 February 2019 at the Estrel Center in Berlin, Germany. In lectures, workshops and discussion rounds, companies will present their latest solutions for the customer service of the future. Only those who know and understand their customers will bind them to their company in the long term. Innovative technologies and methods help to ensure that customers are always available and enthusiastic.
Themen: conference, Automation, CCW, Big Data, ML
It's European Data Protection Day on 28 January. The Council of Europe was celebrating the 12th edition of the day commemorating data protection. This year’s event focused on a topic which caused a lot of excitement in the last ten months: the General Data Protection Regulation (GDPR).
Themen: AI, Artificial Intelligence, Data protection, GDPR
Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!
Themen: AI, Customer Experience, Troubleshooting, Smart Troubleshooting, customer service, Artificial Intelligence
