Customer self-service is an important tool in customer service and a feature of the self-service culture in our society. Customers wish to troubleshoot pro-actively 24/7 across all communication channels. But what are the characteristics of successful customer self-service? And how can a company profit from this service channel? We point out the important factors.

In March 2019, the Federal Network Agency started to auction off the 5G frequencies. Since then, the term 5G has been used more and more frequently. But what does it actually mean? What are the advantages of the new technology and why is it viewed critically by some?

Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.

https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects 

In the course of technical development, data is considered the key factor for the economic success of a company. It is seen as more valuable than gold – you might say data is the mineral oil of the 21st century. This is evident from the Top 5 most valuable companies, measured by their stock exchange value: It is the data that makes them so valuable. But collecting and storing data is no warranty for growth and profit. So, what makes data powerful?

Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.