solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Customer Self-Service for committed customers

Veröffentlicht von Marina Illy auf Aug 28, 2019 10:11:28 AM

 

Customer self-service is an important tool in customer service and a feature of the self-service culture in our society. Customers wish to troubleshoot pro-actively 24/7 across all communication channels. But what are the characteristics of successful customer self-service? And how can a company profit from this service channel? We point out the important factors.

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Themen: Self Service

An interview with Roman Ernst: “Patience and perseverance is the path to success with AI”

Veröffentlicht von Mirko Hasseier auf Jun 11, 2019 4:38:00 PM

 

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Themen: solvatio, job experience

5G: Faster internet with fifth-generation mobile communications

Veröffentlicht von Sarah Heuser auf Jun 5, 2019 9:30:00 AM

 


In March 2019, the Federal Network Agency started to auction off the 5G frequencies. Since then, the term 5G has been used more and more frequently. But what does it actually mean? What are the advantages of the new technology and why is it viewed critically by some?

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Themen: 5G, Technologie

Algorithms: Instructions for how to deal with our everyday life

Veröffentlicht von Sarah Heuser auf May 29, 2019 11:00:00 AM

 


Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.

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Themen: AI, Machine Learrning, ML, Artificial Intelligence, Ethics, Algorithm

The power of data? Or rather: How powerful is data?

Veröffentlicht von Mirko Hasseier auf May 22, 2019 10:55:00 AM

https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects 


In the course of technical development, data is considered the key factor for the economic success of a company. It is seen as more valuable than gold – you might say data is the mineral oil of the 21st century. This is evident from the Top 5 most valuable companies, measured by their stock exchange value: It is the data that makes them so valuable. But collecting and storing data is no warranty for growth and profit. So, what makes data powerful?

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Themen: Big Data, Artificial Intelligence, Use Cases

KI expert: Maybe the most sought-after qualification on the global labor market

Veröffentlicht von Sarah Heuser auf May 10, 2019 10:00:00 AM

 


Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.

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Themen: AI, Artificial Intelligence, Student

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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