--- title: A Blog about solutions for customer service | Nils Güntner description: "Nils likes to link past and present: Playing Zither - producing Hip-Hop Beats. Pursuing classical sports - and esports. His writing style is inspired by German classics - his writing issues are contemporary. Nils studies Specialized Journalism and supports the solvatio marketing team as a student intern." --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## Nils Güntner ![Nils Güntner](https://blog.solvatio.com/hubfs/NilsG%C3%BCntner-1.jpg) Nils likes to link past and present: Playing Zither - producing Hip-Hop Beats. Pursuing classical sports - and esports. His writing style is inspired by German classics - his writing issues are contemporary. Nils studies Specialized Journalism and supports the solvatio marketing team as a student intern. ### Aktuelle Beiträge ## [Open Access? Overbuilding! A glance at Germany](https://blog.solvatio.com/en/fiber-overbuilding-germany) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Feb 15, 2023 1:21:38 PM - [Tweet](https://twitter.com/share) [![Open Access? Overbuilding! A glance at Germany](https://blog.solvatio.com/hubfs/Food%20For%20Thought%20(FFT)%20-%20Bilder-2.png)](https://blog.solvatio.com/en/fiber-overbuilding-germany) [Weiterlesen](https://blog.solvatio.com/en/fiber-overbuilding-germany) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/fiber-overbuilding-germany#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Kundenservice](https://blog.solvatio.com/en/tag/kundenservice), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Telekommunikation](https://blog.solvatio.com/en/tag/telekommunikation), [customer support](https://blog.solvatio.com/en/tag/customer-support), [Datenintegration](https://blog.solvatio.com/en/tag/datenintegration), [data integration](https://blog.solvatio.com/en/tag/data-integration), [proactivity](https://blog.solvatio.com/en/tag/proactivity) ## [What the Romans tell us about proactive customer service](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 23, 2023 11:17:34 AM - [Tweet](https://twitter.com/share) [![What the Romans tell us about proactive customer service](https://blog.solvatio.com/hubfs/Food%20For%20Thought%20(FFT)%20-%20Bilder.png)](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) [Weiterlesen](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Kundenservice](https://blog.solvatio.com/en/tag/kundenservice), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Telekommunikation](https://blog.solvatio.com/en/tag/telekommunikation), [customer support](https://blog.solvatio.com/en/tag/customer-support), [Datenintegration](https://blog.solvatio.com/en/tag/datenintegration), [data integration](https://blog.solvatio.com/en/tag/data-integration), [proactivity](https://blog.solvatio.com/en/tag/proactivity) ## [The Importance of Consistency in Customer Service](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jun 23, 2021 2:50:37 PM - [Tweet](https://twitter.com/share) [![The Importance of Consistency in Customer Service](https://blog.solvatio.com/hubfs/Blogartikel%20Consistency-2.png)](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) *Consistency in customer service is one of those things that is just as basic as it is hard to achieve. For one thing, because every detail matters. For another, because consistency doesn't stand alone. It depends on the overall quality of service, on the right use of technology, on your data infrastructure, on your agents. It all melds into one big picture when your customer engages you’re your customer service. It's not said for nothing that the three C's of customer experience (CX) are consistency, consistency, and consistency.* [Weiterlesen](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms#comments-listing) Themen: [Künstliche Intelligenz](https://blog.solvatio.com/en/tag/künstliche-intelligenz), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [KI](https://blog.solvatio.com/en/tag/ki), [customer loyalty](https://blog.solvatio.com/en/tag/customer-loyalty), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Automation](https://blog.solvatio.com/en/tag/automation), [CX](https://blog.solvatio.com/en/tag/cx), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Omni-Channel](https://blog.solvatio.com/en/tag/omni-channel), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Home Office: How to Get Your Internet Connection Corona Ready](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Mar 26, 2020 2:00:00 PM - [Tweet](https://twitter.com/share) [![Home Office: How to Get Your Internet Connection Corona Ready](https://blog.solvatio.com/hubfs/770x425px_4.jpg)](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready)   [Weiterlesen](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready#comments-listing) Themen: [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [corona](https://blog.solvatio.com/en/tag/corona), [internet connection](https://blog.solvatio.com/en/tag/internet-connection) ## [Data integration creates added value](https://blog.solvatio.com/en/data-integration-creates-added-value) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 3, 2020 1:51:00 PM - [Tweet](https://twitter.com/share) [![Data integration creates added value](https://blog.solvatio.com/hubfs/Datenintegration.png)](https://blog.solvatio.com/en/data-integration-creates-added-value)   [Weiterlesen](https://blog.solvatio.com/en/data-integration-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/data-integration-creates-added-value#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [technology](https://blog.solvatio.com/en/tag/technology), [data integration](https://blog.solvatio.com/en/tag/data-integration) ## [Acceptance: Not everybody loves AI](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Sep 23, 2019 3:00:00 PM - [Tweet](https://twitter.com/share) [![Acceptance: Not everybody loves AI](https://blog.solvatio.com/hubfs/Design%20ohne%20Titel.png)](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) *Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.* [Weiterlesen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [KI](https://blog.solvatio.com/en/tag/ki), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Algorithm](https://blog.solvatio.com/en/tag/algorithm), [technology](https://blog.solvatio.com/en/tag/technology), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) [Alle Beiträge](https://blog.solvatio.com/en/all) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fnils-g%25C3%25BCntner%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fnils-g%25C3%25BCntner%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fnils-g%25C3%25BCntner%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fnils-g%25C3%25BCntner%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fnils-g%25C3%25BCntner%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG