--- title: A Blog about solutions for customer service | customer service description: customer service | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Open Access? Overbuilding! A glance at Germany](https://blog.solvatio.com/en/fiber-overbuilding-germany) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Feb 15, 2023 1:21:38 PM - [Tweet](https://twitter.com/share) [![Open Access? Overbuilding! A glance at Germany](https://blog.solvatio.com/hubfs/Food%20For%20Thought%20(FFT)%20-%20Bilder-2.png)](https://blog.solvatio.com/en/fiber-overbuilding-germany) [Weiterlesen](https://blog.solvatio.com/en/fiber-overbuilding-germany) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/fiber-overbuilding-germany#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Kundenservice](https://blog.solvatio.com/en/tag/kundenservice), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Telekommunikation](https://blog.solvatio.com/en/tag/telekommunikation), [customer support](https://blog.solvatio.com/en/tag/customer-support), [Datenintegration](https://blog.solvatio.com/en/tag/datenintegration), [data integration](https://blog.solvatio.com/en/tag/data-integration), [proactivity](https://blog.solvatio.com/en/tag/proactivity) ## [What the Romans tell us about proactive customer service](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 23, 2023 11:17:34 AM - [Tweet](https://twitter.com/share) [![What the Romans tell us about proactive customer service](https://blog.solvatio.com/hubfs/Food%20For%20Thought%20(FFT)%20-%20Bilder.png)](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) [Weiterlesen](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Kundenservice](https://blog.solvatio.com/en/tag/kundenservice), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Telekommunikation](https://blog.solvatio.com/en/tag/telekommunikation), [customer support](https://blog.solvatio.com/en/tag/customer-support), [Datenintegration](https://blog.solvatio.com/en/tag/datenintegration), [data integration](https://blog.solvatio.com/en/tag/data-integration), [proactivity](https://blog.solvatio.com/en/tag/proactivity) ## [Call center vs. contact center: A ring fight of digital transformation?](https://blog.solvatio.com/en/call-center-vs-contact-center-a-ring-fight-of-digital-transformation) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Jul 9, 2020 3:54:26 PM - [Tweet](https://twitter.com/share) [![Call center vs. contact center: A ring fight of digital transformation?](https://blog.solvatio.com/hubfs/blog%20Call%20center%20vs%20digital%20battlefield%202.png)](https://blog.solvatio.com/en/call-center-vs-contact-center-a-ring-fight-of-digital-transformation) Let’s get ready to rumble in customer service. Our boxing ring is the telecom industry. The challenger in the red corner: a modern contact center. In the blue corner we have the veteran, the call center. It has prepared itself for this fight through an upgrade in digital transformation. The question is: who wins? The condition for victory is to offer each customer generation the communication channel that suits them best. And the price is a leading position in the saturated telecommunications market. [Weiterlesen](https://blog.solvatio.com/en/call-center-vs-contact-center-a-ring-fight-of-digital-transformation) 2 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/call-center-vs-contact-center-a-ring-fight-of-digital-transformation#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Self Service](https://blog.solvatio.com/en/tag/self-service), [Omni-Channel](https://blog.solvatio.com/en/tag/omni-channel), [customer support](https://blog.solvatio.com/en/tag/customer-support) ## [Acceptance: Not everybody loves AI](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Sep 23, 2019 3:00:00 PM - [Tweet](https://twitter.com/share) [![Acceptance: Not everybody loves AI](https://blog.solvatio.com/hubfs/Design%20ohne%20Titel.png)](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) *Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.* [Weiterlesen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [KI](https://blog.solvatio.com/en/tag/ki), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Algorithm](https://blog.solvatio.com/en/tag/algorithm), [technology](https://blog.solvatio.com/en/tag/technology), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Chatbot: The execution of technical processes creates added value](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Apr 24, 2019 12:00:00 PM - [Tweet](https://twitter.com/share) [![Chatbot: The execution of technical processes creates added value](https://blog.solvatio.com/hubfs/hand-wrench-robot-serviceman-worker-on-yellow-EWYMLHP.jpg)](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value)     ***Many see the capability of chatbots to engage in dialog as their biggest potential in customer service applications. To this day, however, smooth communication with a machine via free text without loss of context is not possible. Nevertheless, bots already now provide added value for customers if their existing dialog skills are combined with technical processes carried out autonomously by the bots to solve customers’ issues. Telecommunication companies can benefit from this option to generate a positive customer experience outside of call center business hours.*** [Weiterlesen](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value#comments-listing) Themen: [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Bot](https://blog.solvatio.com/en/tag/bot), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot) ## [A brief look back at Unleashing Omnichannel & Digital Customer Experience Summit 2019](https://blog.solvatio.com/en/a-brief-look-back-at-unleashing-omnichannel-digital-customer-experience-summit-2019) Veröffentlicht von [Fabian Metz](https://blog.solvatio.com/en/author/fabian-metz) auf Apr 16, 2019 9:12:03 AM - [Tweet](https://twitter.com/share) [![A brief look back at Unleashing Omnichannel & Digital Customer Experience Summit 2019](https://blog.solvatio.com/hubfs/Omnichannel%20and%20Digital%20Customer%20Experience%20Summit_1%20(1).jpg)](https://blog.solvatio.com/en/a-brief-look-back-at-unleashing-omnichannel-digital-customer-experience-summit-2019)   ***The customer and their experiences with companies was the focus of attention on this sunny but cold Thursday. Cross-industry leaders from different countries gathered in the Rode Hoed in central Amsterdam for the Unleash Omnichannel & Digital Customer Experience Summit on April 11th & 12th 2019. **Photo by Marit de la Vera.***** [Weiterlesen](https://blog.solvatio.com/en/a-brief-look-back-at-unleashing-omnichannel-digital-customer-experience-summit-2019) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/a-brief-look-back-at-unleashing-omnichannel-digital-customer-experience-summit-2019#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [congress](https://blog.solvatio.com/en/tag/congress), [Summit](https://blog.solvatio.com/en/tag/summit), [customer service](https://blog.solvatio.com/en/tag/customer-service) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/tag/customer-service/page/2) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-service%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG