solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue

Veröffentlicht von Marina Illy auf Mar 8, 2019 3:23:00 PM

 

Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.

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Themen: AI, Machine Learrning, networking, telecommunication, CCW, ML, customer service, Artificial Intelligence

Smart troubleshooting: problem solving with AI

Veröffentlicht von Sarah Heuser auf Jan 16, 2019 9:20:00 AM

 


Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!

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Themen: AI, Customer Experience, Troubleshooting, Smart Troubleshooting, customer service, Artificial Intelligence

Trends for customer service 2019

Veröffentlicht von Mirko Hasseier auf Jan 4, 2019 11:10:00 AM

 


 

This year, they will be more important than ever: We identify the customer service trends for 2019, from direct messages to customer service bots.

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Themen: AI, Bot, Social Media, customer service, Artificial Intelligence

Supervised and Unsupervised Learning: How machines learn

Veröffentlicht von Sarah Heuser auf Nov 19, 2018 10:00:00 AM

 


Predicting the future: Sounds like something from a movie, not like an actual possibility. But it is one of the many features of machine learning.

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Themen: AI, Machine Learrning, customer service, Artificial Intelligence

Customer service: From personal contact to bots

Veröffentlicht von Sarah Heuser auf Nov 8, 2018 11:32:00 AM

 

From personal contact to bots, artificial intelligence and machine learning: Customer service as we know it has been changing rapidly over the last 30 years – and the new trends for the future are not a long time coming.

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Themen: AI, Customer Experience, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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