solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

A brief look back at Unleashing Omnichannel & Digital Customer Experience Summit 2019

Veröffentlicht von Fabian Metz auf Apr 16, 2019 9:12:03 AM


The customer and their experiences with companies was the focus of attention on this sunny but cold Thursday. Cross-industry leaders from different countries gathered in the Rode Hoed in central Amsterdam for the Unleash Omnichannel & Digital Customer Experience Summit on April 11th & 12th 2019. Photo by Marit de la Vera.


Themen: Customer Experience, congress, Summit, customer service

Total Telecom Congress 2018: A brief look back

Veröffentlicht von Fabian Metz auf Nov 14, 2018 10:00:00 AM
Total Telecom Congress 2018, an industry-leading event assembling representatives from 50 leading international telecommunications operators and solution providers, was the perfect venue to grasp the fundamental challenges confronting the telecoms industry today. London’s Business Design Center provided a great setting for two days of networking and vision-sharing about latest developments in network transformation, data-driven technologies, 5G, customer as well as corporate transformation.

Themen: AI, A, sponsor, congress, TTC, keynote, telecommunication

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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