--- title: A Blog about solutions for customer service | telecommunication description: telecommunication | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [The Importance of Consistency in Customer Service](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jun 23, 2021 2:50:37 PM - [Tweet](https://twitter.com/share) [![The Importance of Consistency in Customer Service](https://blog.solvatio.com/hubfs/Blogartikel%20Consistency-2.png)](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) *Consistency in customer service is one of those things that is just as basic as it is hard to achieve. For one thing, because every detail matters. For another, because consistency doesn't stand alone. It depends on the overall quality of service, on the right use of technology, on your data infrastructure, on your agents. It all melds into one big picture when your customer engages you’re your customer service. It's not said for nothing that the three C's of customer experience (CX) are consistency, consistency, and consistency.* [Weiterlesen](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/consistency-in-customer-service-telecoms#comments-listing) Themen: [Künstliche Intelligenz](https://blog.solvatio.com/en/tag/künstliche-intelligenz), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [KI](https://blog.solvatio.com/en/tag/ki), [customer loyalty](https://blog.solvatio.com/en/tag/customer-loyalty), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Automation](https://blog.solvatio.com/en/tag/automation), [CX](https://blog.solvatio.com/en/tag/cx), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Omni-Channel](https://blog.solvatio.com/en/tag/omni-channel), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Data integration creates added value](https://blog.solvatio.com/en/data-integration-creates-added-value) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 3, 2020 1:51:00 PM - [Tweet](https://twitter.com/share) [![Data integration creates added value](https://blog.solvatio.com/hubfs/Datenintegration.png)](https://blog.solvatio.com/en/data-integration-creates-added-value)   [Weiterlesen](https://blog.solvatio.com/en/data-integration-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/data-integration-creates-added-value#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [technology](https://blog.solvatio.com/en/tag/technology), [data integration](https://blog.solvatio.com/en/tag/data-integration) ## [How new technologies improve time-proven customer service approaches](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Aug 26, 2019 8:25:00 AM - [Tweet](https://twitter.com/share) [![How new technologies improve time-proven customer service approaches](https://blog.solvatio.com/hubfs/middle-aged-woman-working-at-computer-with-PB9QVGP.jpg)](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches) *“Customer service is undergoing changes due to disruptive technologies and digitalization.” CX managers, IT technicians and software architects from the support sector are often confronted with this statement – often followed by the instruction to make the company’s service fit for today’s technological and digital opportunities. But how do technologies improve existing customer service approaches? Where are the opportunities and challenges of the technologies and communication channels in service? And where are the limits of technological progress?* [Weiterlesen](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches#comments-listing) Themen: [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [GDPR](https://blog.solvatio.com/en/tag/gdpr), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [NLU](https://blog.solvatio.com/en/tag/nlu), [Cloud](https://blog.solvatio.com/en/tag/cloud), [Omni-Channel](https://blog.solvatio.com/en/tag/omni-channel), [technology](https://blog.solvatio.com/en/tag/technology), [IVR](https://blog.solvatio.com/en/tag/ivr), [Unified Agent Desktop](https://blog.solvatio.com/en/tag/unified-agent-desktop) ## [Chatbot: The execution of technical processes creates added value](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Apr 24, 2019 12:00:00 PM - [Tweet](https://twitter.com/share) [![Chatbot: The execution of technical processes creates added value](https://blog.solvatio.com/hubfs/hand-wrench-robot-serviceman-worker-on-yellow-EWYMLHP.jpg)](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value)     ***Many see the capability of chatbots to engage in dialog as their biggest potential in customer service applications. To this day, however, smooth communication with a machine via free text without loss of context is not possible. Nevertheless, bots already now provide added value for customers if their existing dialog skills are combined with technical processes carried out autonomously by the bots to solve customers’ issues. Telecommunication companies can benefit from this option to generate a positive customer experience outside of call center business hours.*** [Weiterlesen](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value#comments-listing) Themen: [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Bot](https://blog.solvatio.com/en/tag/bot), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot) ## [Business targets: Challenges in first machine learning projects](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Mar 14, 2019 10:47:00 AM - [Tweet](https://twitter.com/share) [![Business targets: Challenges in first machine learning projects](https://blog.solvatio.com/hubfs/adventure-1807524_1280_2.jpg)](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects)   *Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.* [Weiterlesen](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Mar 8, 2019 3:23:00 PM - [Tweet](https://twitter.com/share) [![A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue](https://blog.solvatio.com/hubfs/ccw_Fotos1.jpg)](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue)   *Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.* [Weiterlesen](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [networking](https://blog.solvatio.com/en/tag/networking), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [CCW](https://blog.solvatio.com/en/tag/ccw), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/tag/telecommunication/page/2) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftelecommunication%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftelecommunication%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftelecommunication%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftelecommunication%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftelecommunication%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG