solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Business targets: Challenges in first machine learning projects

Veröffentlicht von Marina Illy auf Mar 19, 2019 10:02:34 AM

 

Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.
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Themen: AI, Machine Learrning, telecommunication, Artificial Intelligence

A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue

Veröffentlicht von Marina Illy auf Mar 8, 2019 3:23:00 PM

 

Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.

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Themen: AI, Machine Learrning, networking, telecommunication, CCW, ML, customer service, Artificial Intelligence

Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service

Veröffentlicht von Mirko Hasseier auf Feb 28, 2019 9:34:20 AM

 

Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.

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Themen: Machine Learrning, telecommunication, ML

Total Telecom Congress 2018: A brief look back

Veröffentlicht von Peter Kleinhans auf Nov 14, 2018 10:00:00 AM
Total Telecom Congress 2018, an industry-leading event assembling representatives from 50 leading international telecommunications operators and solution providers, was the perfect venue to grasp the fundamental challenges confronting the telecoms industry today. London’s Business Design Center provided a great setting for two days of networking and vision-sharing about latest developments in network transformation, data-driven technologies, 5G, customer as well as corporate transformation.
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Themen: AI, A, sponsor, congress, TTC, keynote, telecommunication

CEM in Telecoms Europe Summit 2018: A brief look back

Veröffentlicht von Peter Kleinhans auf Oct 31, 2018 10:00:00 AM

It was two great days of discussing latest trends in telco customer experience management at the CEM in Telecoms Europe Summit in Prague.
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Themen: AI, Customer Experience, telecommunication, Summit, Automation

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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