solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Data integration creates added value

Veröffentlicht von Nils Güntner auf Jan 3, 2020 1:51:00 PM

 

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Themen: AI, Troubleshooting, telecommunication, Big Data, Artificial Intelligence, Use Cases, technology, data integration

Acceptance: Not everybody loves AI

Veröffentlicht von Nils Güntner auf Sep 23, 2019 3:00:00 PM

Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.

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Themen: AI, KI, Machine Learrning, Bot, Big Data, ML, customer service, Ethics, Chat Bot, Algorithm, technology, customer support, data

The power of data? Or rather: How powerful is data?

Veröffentlicht von Mirko Hasseier auf May 22, 2019 10:55:00 AM

https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects 


In the course of technical development, data is considered the key factor for the economic success of a company. It is seen as more valuable than gold – you might say data is the mineral oil of the 21st century. This is evident from the Top 5 most valuable companies, measured by their stock exchange value: It is the data that makes them so valuable. But collecting and storing data is no warranty for growth and profit. So, what makes data powerful?

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Themen: Big Data, Artificial Intelligence, Use Cases

Data analysis with machine learning – and how companies can benefit

Veröffentlicht von Sarah Heuser auf Jan 30, 2019 9:24:00 AM

 

 

In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.

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Themen: Machine Learrning, Automation, Big Data, ML

Meet solvatio at Call Center World 2019 in Berlin!

Veröffentlicht von Mirko Hasseier auf Jan 23, 2019 10:02:00 AM

Digitization, artificial intelligence and chatbots play a central role during the three days of the CCW from 19 to 21 February 2019 at the Estrel Center in Berlin, Germany. In lectures, workshops and discussion rounds, companies will present their latest solutions for the customer service of the future. Only those who know and understand their customers will bind them to their company in the long term. Innovative technologies and methods help to ensure that customers are always available and enthusiastic.

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Themen: conference, Automation, CCW, Big Data, ML

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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