solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

What the Romans tell us about proactive customer service

Veröffentlicht von Nils Güntner auf Jan 23, 2023 11:17:34 AM


Themen: Customer Experience, Kundenservice, Troubleshooting, Smart Troubleshooting, customer service, Telekommunikation, customer support, Datenintegration, data integration, proactivity

Home Office: How to Get Your Internet Connection Corona Ready

Veröffentlicht von Nils Güntner auf Mar 26, 2020 2:00:00 PM



Themen: Troubleshooting, corona, internet connection

Data integration creates added value

Veröffentlicht von Nils Güntner auf Jan 3, 2020 1:51:00 PM



Themen: AI, Troubleshooting, telecommunication, Big Data, Artificial Intelligence, Use Cases, technology, data integration

Smart troubleshooting: problem solving with AI

Veröffentlicht von Sarah Heuser auf Jan 16, 2019 9:20:00 AM


Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!


Themen: AI, Customer Experience, Troubleshooting, Smart Troubleshooting, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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