--- title: A Blog about solutions for customer service | Troubleshooting description: Troubleshooting | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Open Access? Overbuilding! A glance at Germany](https://blog.solvatio.com/en/fiber-overbuilding-germany) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Feb 15, 2023 1:21:38 PM - [Tweet](https://twitter.com/share) [![Open Access? Overbuilding! A glance at Germany](https://blog.solvatio.com/hubfs/Food%20For%20Thought%20(FFT)%20-%20Bilder-2.png)](https://blog.solvatio.com/en/fiber-overbuilding-germany) [Weiterlesen](https://blog.solvatio.com/en/fiber-overbuilding-germany) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/fiber-overbuilding-germany#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Kundenservice](https://blog.solvatio.com/en/tag/kundenservice), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Telekommunikation](https://blog.solvatio.com/en/tag/telekommunikation), [customer support](https://blog.solvatio.com/en/tag/customer-support), [Datenintegration](https://blog.solvatio.com/en/tag/datenintegration), [data integration](https://blog.solvatio.com/en/tag/data-integration), [proactivity](https://blog.solvatio.com/en/tag/proactivity) ## [What the Romans tell us about proactive customer service](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 23, 2023 11:17:34 AM - [Tweet](https://twitter.com/share) [![What the Romans tell us about proactive customer service](https://blog.solvatio.com/hubfs/Food%20For%20Thought%20(FFT)%20-%20Bilder.png)](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) [Weiterlesen](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/what-the-romans-tell-us-about-proactive-customer-service-fft-i/2023#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Kundenservice](https://blog.solvatio.com/en/tag/kundenservice), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Telekommunikation](https://blog.solvatio.com/en/tag/telekommunikation), [customer support](https://blog.solvatio.com/en/tag/customer-support), [Datenintegration](https://blog.solvatio.com/en/tag/datenintegration), [data integration](https://blog.solvatio.com/en/tag/data-integration), [proactivity](https://blog.solvatio.com/en/tag/proactivity) ## [Home Office: How to Get Your Internet Connection Corona Ready](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Mar 26, 2020 2:00:00 PM - [Tweet](https://twitter.com/share) [![Home Office: How to Get Your Internet Connection Corona Ready](https://blog.solvatio.com/hubfs/770x425px_4.jpg)](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready)   [Weiterlesen](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/home-office-get-your-internet-corona-ready#comments-listing) Themen: [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [corona](https://blog.solvatio.com/en/tag/corona), [internet connection](https://blog.solvatio.com/en/tag/internet-connection) ## [Data integration creates added value](https://blog.solvatio.com/en/data-integration-creates-added-value) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 3, 2020 1:51:00 PM - [Tweet](https://twitter.com/share) [![Data integration creates added value](https://blog.solvatio.com/hubfs/Datenintegration.png)](https://blog.solvatio.com/en/data-integration-creates-added-value)   [Weiterlesen](https://blog.solvatio.com/en/data-integration-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/data-integration-creates-added-value#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [technology](https://blog.solvatio.com/en/tag/technology), [data integration](https://blog.solvatio.com/en/tag/data-integration) ## [Smart troubleshooting: problem solving with AI](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jan 16, 2019 9:20:00 AM - [Tweet](https://twitter.com/share) [![Smart troubleshooting: problem solving with AI](https://blog.solvatio.com/hubfs/Artikel-Bild_3.png)](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai)   ***Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!*** [Weiterlesen](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) [Alle Beiträge](https://blog.solvatio.com/en/all) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Ftroubleshooting%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG