--- title: A Blog about solutions for customer service | Sarah Heuser description: A real digital native, Sarah feels at home in social media. She is currently studying Specialized Journalism and Corporate Communications in Würzburg and supports the solvatio marketing team as a student intern with the blog and other daily tasks. Born in the Rhineland, the Cologne Carnival is a must for her. --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## Sarah Heuser ![Sarah Heuser](https://blog.solvatio.com/hubfs/Saarah_Heuser.jpg) A real digital native, Sarah feels at home in social media. She is currently studying Specialized Journalism and Corporate Communications in Würzburg and supports the solvatio marketing team as a student intern with the blog and other daily tasks. Born in the Rhineland, the Cologne Carnival is a must for her. ### Aktuelle Beiträge ## [5G: Faster internet with fifth-generation mobile communications](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jun 5, 2019 9:30:00 AM - [Tweet](https://twitter.com/share) [![5G: Faster internet with fifth-generation mobile communications](https://blog.solvatio.com/hubfs/5G%20Mit%20der%20f%C3%BCnften%20Mobilfunkgeneration%20zu%20schnellerem%20Internet.jpg)](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications)   ***In March 2019, the Federal Network Agency started to auction off the 5G frequencies. Since then, the term 5G has been used more and more frequently. But what does it actually mean? What are the advantages of the new technology and why is it viewed critically by some?*** [Weiterlesen](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications#comments-listing) Themen: [5G](https://blog.solvatio.com/en/tag/5g), [Technologie](https://blog.solvatio.com/en/tag/technologie) ## [Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 29, 2019 11:00:00 AM - [Tweet](https://twitter.com/share) [![Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/hubfs/Algorithmen%20-%20Anleitungen%20unseres%20Alltags.jpg)](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life)   ***Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.*** [Weiterlesen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Algorithm](https://blog.solvatio.com/en/tag/algorithm) ## [KI expert: Maybe the most sought-after qualification on the global labor market](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 10, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![KI expert: Maybe the most sought-after qualification on the global labor market](https://blog.solvatio.com/hubfs/KI-Experte-Der%20vielleicht%20begehrteste%20Job%20auf%20dem%20weltweiten%20Arbeitsmarkt.jpg)](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market)   ***Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.*** [Weiterlesen](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Student](https://blog.solvatio.com/en/tag/student) ## [User Story Mapping: Arriving at new ideas with Post-its](https://blog.solvatio.com/en/user-story-mapping-arriving-at-new-ideas-with-post-its) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 2, 2019 8:30:00 AM - [Tweet](https://twitter.com/share) [![User Story Mapping: Arriving at new ideas with Post-its](https://blog.solvatio.com/hubfs/User%20Story%20Mapping%20-%20Mit%20Post-its%20zu%20neuen%20Ideen.jpg)](https://blog.solvatio.com/en/user-story-mapping-arriving-at-new-ideas-with-post-its)   ***There are many ways of finding new ideas or problem solutions. But many of them omit the major component: the user. User Story Mapping puts the focus on the users and their requirements in the product or the service. Before and during product development, the method helps to take the user’s requirements into consideration.*** [Weiterlesen](https://blog.solvatio.com/en/user-story-mapping-arriving-at-new-ideas-with-post-its) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/user-story-mapping-arriving-at-new-ideas-with-post-its#comments-listing) Themen: [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [User Story Mapping](https://blog.solvatio.com/en/tag/user-story-mapping) ## [Design Thinking: Using creative approaches to find use cases](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Apr 17, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![Design Thinking: Using creative approaches to find use cases](https://blog.solvatio.com/hubfs/Design%20Thinking%20-%20mit%20krativen%20Ans%C3%A4tzen%20Use%20Cases%20finden.jpg)](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases)   ***Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?*** [Weiterlesen](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [Design Thinking](https://blog.solvatio.com/en/tag/design-thinking) ## [An interview with working student Felix: “I’m always happy to work at solvatio’s.”](https://blog.solvatio.com/en/an-interview-with-working-student-felix-im-always-happy-to-work-at-solvatios) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Apr 10, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![An interview with working student Felix: “I’m always happy to work at solvatio’s.”](https://blog.solvatio.com/hubfs/Interview%20with%20working%20student%20Felix.jpg)](https://blog.solvatio.com/en/an-interview-with-working-student-felix-im-always-happy-to-work-at-solvatios)   ***At solvatio’s, working student are a part of the team, just like the regular employees. Felix Breitenbach, one of our working student, has been a fixture for the last three years in our Testing department checking out software, and you also meet him quite regularly at our ping-pong table.*** [Weiterlesen](https://blog.solvatio.com/en/an-interview-with-working-student-felix-im-always-happy-to-work-at-solvatios) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/an-interview-with-working-student-felix-im-always-happy-to-work-at-solvatios#comments-listing) Themen: [solvatio](https://blog.solvatio.com/en/tag/solvatio), [Student](https://blog.solvatio.com/en/tag/student), [Werkstudent](https://blog.solvatio.com/en/tag/werkstudent), [Berufsleben](https://blog.solvatio.com/en/tag/berufsleben), [working student](https://blog.solvatio.com/en/tag/working-student) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/author/sarah-heuser/page/2) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG