solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Sarah Heuser

Aktuelle Beiträge

The reason of the machine: ethics and artificial intelligence

Veröffentlicht von Sarah Heuser auf Feb 27, 2019 10:03:00 AM

 


 Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligencethe voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.

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Themen: AI, Artificial Intelligence, Ethics

7 tips for a successful start of AI projects

Veröffentlicht von Sarah Heuser auf Feb 20, 2019 10:42:00 AM

 

 

 An increasing number of companies want to use artificial intelligence to improve their internal processes across industries. At first glance, initiating and setting on track AI projects seems simple: Just implement some AI-based software, and the company will promptly start to benefit from the latest technology! In reality, however, it is not quite so easy. The preconditions for a truly successful implementation are thorough preparations, well-targeted realization, and permanent monitoring and testing. See the following seven tips for a successful start of an AI project:

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Themen: Customer Experience, Machine Learrning, ML, Artificial Intelligence

Machine learning for a positive customer experience

Veröffentlicht von Sarah Heuser auf Feb 6, 2019 9:14:00 AM

 

 

Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.

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Themen: Customer Experience, Machine Learrning, Bot, ML, CX

Data analysis with machine learning – and how companies can benefit

Veröffentlicht von Sarah Heuser auf Jan 30, 2019 9:24:00 AM

 

 

In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.

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Themen: Machine Learrning, Automation, Big Data, ML

European Data Protection Day: 10 months of GDPR – an overview

Veröffentlicht von Sarah Heuser auf Jan 23, 2019 9:00:00 AM

 

It's European Data Protection Day on 28 January. The Council of Europe was celebrating the 12th edition of the day commemorating data protection. This year’s event focused on a topic which caused a lot of excitement in the last ten months: the General Data Protection Regulation (GDPR).

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Themen: AI, Artificial Intelligence, Data protection, GDPR

Smart troubleshooting: problem solving with AI

Veröffentlicht von Sarah Heuser auf Jan 16, 2019 9:20:00 AM

 


Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!

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Themen: AI, Customer Experience, Troubleshooting, Smart Troubleshooting, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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