solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Sarah Heuser

Sarah Heuser
A real digital native, Sarah feels at home in social media. She is currently studying Specialized Journalism and Corporate Communications in Würzburg and supports the solvatio marketing team as a student intern with the blog and other daily tasks. Born in the Rhineland, the Cologne Carnival is a must for her.

Aktuelle Beiträge

Design Thinking: Using creative approaches to find use cases

Veröffentlicht von Sarah Heuser auf Apr 17, 2019 10:00:00 AM

 


Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?

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Themen: AI, Artificial Intelligence, Use Cases, Design Thinking

An interview with working student Felix: “I’m always happy to work at solvatio’s.”

Veröffentlicht von Sarah Heuser auf Apr 10, 2019 10:00:00 AM

 

At solvatio’s, working student are a part of the team, just like the regular employees. Felix Breitenbach, one of our working student, has been a fixture for the last three years in our Testing department checking out software, and you also meet him quite regularly at our ping-pong table.

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Themen: solvatio, Student, Werkstudent, Berufsleben, working student

The consequences of poor customer service – and how companies can avoid them

Veröffentlicht von Sarah Heuser auf Apr 3, 2019 9:43:00 AM

 

Impolite service agents, too-long waiting times, inquiries without reply: poor customer service has many faces. This is not only extremely annoying for the customer but also has far-reaching consequences for the company.

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Themen: Machine Learrning, ML, customer service

Identifying and defining use cases: the first steps to an effective introduction of AI

Veröffentlicht von Sarah Heuser auf Mar 20, 2019 10:00:00 AM

 

 

Many companies see high potential in the use of artificial intelligence (AI) and would therefore like to implement the technology. However, not every project is suitable. As a first precondition for beneficial use of AI, the proper use cases must be identified; secondly, it must be ensured that certain criteria are met.

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Themen: AI, Machine Learrning, ML, Artificial Intelligence, Use Cases

From Deep Blue to Alexa: The history of artificial intelligence

Veröffentlicht von Sarah Heuser auf Mar 6, 2019 9:30:00 AM

 

 

Though artificial intelligence (AI) has been the technical buzzword in recent years, the field of AI is far from new: The first pioneer projects were already conceived back in the 1950s. But what developments have taken place to make almost every industry think about using AI? Let us have a look at the historical development of the technology to this day.

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Themen: AI, Artificial Intelligence, Watson, Alexa, Ethics

The reason of the machine: ethics and artificial intelligence

Veröffentlicht von Sarah Heuser auf Feb 27, 2019 10:03:00 AM

 


 Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligencethe voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.

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Themen: AI, Artificial Intelligence, Ethics

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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