solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Design Thinking: Using creative approaches to find use cases

Veröffentlicht von Sarah Heuser auf Apr 17, 2019 10:00:00 AM

 


Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?

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Themen: AI, Artificial Intelligence, Use Cases, Design Thinking

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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