--- title: A Blog about solutions for customer service | AI description: AI | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Wave of Gen-AI at MWC2024: Insights and Reflections on Responsible AI](https://blog.solvatio.com/en/wave-of-gen-ai-at-mwc2024) Veröffentlicht von [Wahid Moorad](https://blog.solvatio.com/en/author/wahid-moorad) auf Mar 13, 2024 3:04:12 PM - [Tweet](https://twitter.com/share) [![Wave of Gen-AI at MWC2024: Insights and Reflections on Responsible AI](https://blog.solvatio.com/hubfs/MWC2024%20Feature%20Image.png)](https://blog.solvatio.com/en/wave-of-gen-ai-at-mwc2024) [Weiterlesen](https://blog.solvatio.com/en/wave-of-gen-ai-at-mwc2024) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/wave-of-gen-ai-at-mwc2024#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [event](https://blog.solvatio.com/en/tag/event), [solvatio](https://blog.solvatio.com/en/tag/solvatio), [Gen-AI](https://blog.solvatio.com/en/tag/gen-ai) ## [Data integration creates added value](https://blog.solvatio.com/en/data-integration-creates-added-value) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 3, 2020 1:51:00 PM - [Tweet](https://twitter.com/share) [![Data integration creates added value](https://blog.solvatio.com/hubfs/Datenintegration.png)](https://blog.solvatio.com/en/data-integration-creates-added-value)   [Weiterlesen](https://blog.solvatio.com/en/data-integration-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/data-integration-creates-added-value#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [technology](https://blog.solvatio.com/en/tag/technology), [data integration](https://blog.solvatio.com/en/tag/data-integration) ## [Acceptance: Not everybody loves AI](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Sep 23, 2019 3:00:00 PM - [Tweet](https://twitter.com/share) [![Acceptance: Not everybody loves AI](https://blog.solvatio.com/hubfs/Design%20ohne%20Titel.png)](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) *Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.* [Weiterlesen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [KI](https://blog.solvatio.com/en/tag/ki), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Algorithm](https://blog.solvatio.com/en/tag/algorithm), [technology](https://blog.solvatio.com/en/tag/technology), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 29, 2019 11:00:00 AM - [Tweet](https://twitter.com/share) [![Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/hubfs/Algorithmen%20-%20Anleitungen%20unseres%20Alltags.jpg)](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life)   ***Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.*** [Weiterlesen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Algorithm](https://blog.solvatio.com/en/tag/algorithm) ## [KI expert: Maybe the most sought-after qualification on the global labor market](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 10, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![KI expert: Maybe the most sought-after qualification on the global labor market](https://blog.solvatio.com/hubfs/KI-Experte-Der%20vielleicht%20begehrteste%20Job%20auf%20dem%20weltweiten%20Arbeitsmarkt.jpg)](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market)   ***Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.*** [Weiterlesen](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/ki-expert-maybe-the-most-sought-after-qualification-on-the-global-labor-market#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Student](https://blog.solvatio.com/en/tag/student) ## [Design Thinking: Using creative approaches to find use cases](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Apr 17, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![Design Thinking: Using creative approaches to find use cases](https://blog.solvatio.com/hubfs/Design%20Thinking%20-%20mit%20krativen%20Ans%C3%A4tzen%20Use%20Cases%20finden.jpg)](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases)   ***Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?*** [Weiterlesen](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/design-thinking-using-creative-approaches-to-find-use-cases#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [Design Thinking](https://blog.solvatio.com/en/tag/design-thinking) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/tag/ai/page/2) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fai%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fai%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fai%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fai%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fai%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG