solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Wave of Gen-AI at MWC2024: Insights and Reflections on Responsible AI

Veröffentlicht von Wahid Moorad auf Mar 13, 2024 3:04:12 PM
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Themen: AI, event, solvatio, Gen-AI

Data integration creates added value

Veröffentlicht von Nils Güntner auf Jan 3, 2020 1:51:00 PM

 

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Themen: AI, Troubleshooting, telecommunication, Big Data, Artificial Intelligence, Use Cases, technology, data integration

Acceptance: Not everybody loves AI

Veröffentlicht von Nils Güntner auf Sep 23, 2019 3:00:00 PM

Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.

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Themen: AI, KI, Machine Learrning, Bot, Big Data, ML, customer service, Ethics, Chat Bot, Algorithm, technology, customer support, data

Algorithms: Instructions for how to deal with our everyday life

Veröffentlicht von Sarah Heuser auf May 29, 2019 11:00:00 AM

 


Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.

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Themen: AI, Machine Learrning, ML, Artificial Intelligence, Ethics, Algorithm

KI expert: Maybe the most sought-after qualification on the global labor market

Veröffentlicht von Sarah Heuser auf May 10, 2019 10:00:00 AM

 


Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.

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Themen: AI, Artificial Intelligence, Student

Design Thinking: Using creative approaches to find use cases

Veröffentlicht von Sarah Heuser auf Apr 17, 2019 10:00:00 AM

 


Design Thinking is a popular method for developing solutions to problems and finding new ideas. However, the approach can also be helpful in the identification of use cases, for example when you intend to introduce AI in your company. But how does the method work, and how does it help you to identify use cases?

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Themen: AI, Artificial Intelligence, Use Cases, Design Thinking

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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