Three days at Germany’s capital, third time an exhibitor and three major takeaways: the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin. With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.
Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligence – the voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.
It's European Data Protection Day on 28 January. The Council of Europe was celebrating the 12th edition of the day commemorating data protection. This year’s event focused on a topic which caused a lot of excitement in the last ten months: the General Data Protection Regulation (GDPR).
Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!