solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Machine learning for a positive customer experience

Veröffentlicht von Sarah Heuser auf Feb 6, 2019 9:14:00 AM

 

Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.

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Themen: Customer Experience, Machine Learrning, Bot, ML, CX

Trends for customer service 2019

Veröffentlicht von Mirko Hasseier auf Jan 4, 2019 11:10:00 AM

 

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Themen: AI, Bot, Social Media, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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