--- title: A Blog about solutions for customer service | Bot description: Bot | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Acceptance: Not everybody loves AI](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Sep 23, 2019 3:00:00 PM - [Tweet](https://twitter.com/share) [![Acceptance: Not everybody loves AI](https://blog.solvatio.com/hubfs/Design%20ohne%20Titel.png)](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) *Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.* [Weiterlesen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [KI](https://blog.solvatio.com/en/tag/ki), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Algorithm](https://blog.solvatio.com/en/tag/algorithm), [technology](https://blog.solvatio.com/en/tag/technology), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Chatbot: The execution of technical processes creates added value](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Apr 24, 2019 12:00:00 PM - [Tweet](https://twitter.com/share) [![Chatbot: The execution of technical processes creates added value](https://blog.solvatio.com/hubfs/hand-wrench-robot-serviceman-worker-on-yellow-EWYMLHP.jpg)](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value)     ***Many see the capability of chatbots to engage in dialog as their biggest potential in customer service applications. To this day, however, smooth communication with a machine via free text without loss of context is not possible. Nevertheless, bots already now provide added value for customers if their existing dialog skills are combined with technical processes carried out autonomously by the bots to solve customers’ issues. Telecommunication companies can benefit from this option to generate a positive customer experience outside of call center business hours.*** [Weiterlesen](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/chatbot-the-execution-of-technical-processes-creates-added-value#comments-listing) Themen: [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Bot](https://blog.solvatio.com/en/tag/bot), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot) ## [Machine learning for a positive customer experience](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Feb 6, 2019 9:14:00 AM - [Tweet](https://twitter.com/share) [![Machine learning for a positive customer experience](https://blog.solvatio.com/hubfs/Machine%20Learning%20und%20Customer%20Experience%20-%20ein%20Dreamteam-770.jpg)](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience)     *Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.* [Weiterlesen](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [ML](https://blog.solvatio.com/en/tag/ml), [CX](https://blog.solvatio.com/en/tag/cx) ## [Trends for customer service 2019](https://blog.solvatio.com/en/trends-for-customer-service-2019) Veröffentlicht von [Mirko Hasseier](https://blog.solvatio.com/en/author/mirko-hasseier) auf Jan 4, 2019 11:10:00 AM - [Tweet](https://twitter.com/share) [![Trends for customer service 2019](https://blog.solvatio.com/hubfs/Trends2019-2.jpg)](https://blog.solvatio.com/en/trends-for-customer-service-2019)     ***This year, they will be more important than ever: We identify the customer service trends for 2019, from direct messages to customer service bots.*** [Weiterlesen](https://blog.solvatio.com/en/trends-for-customer-service-2019) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/trends-for-customer-service-2019#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Bot](https://blog.solvatio.com/en/tag/bot), [Social Media](https://blog.solvatio.com/en/tag/social-media), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) [Alle Beiträge](https://blog.solvatio.com/en/all) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fbot%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fbot%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fbot%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fbot%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fbot%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG