--- title: A Blog about solutions for customer service | Machine Learrning description: Machine Learrning | Read more about solutions for customer service and support, artificial intelligence and automation in service --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Acceptance: Not everybody loves AI](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Sep 23, 2019 3:00:00 PM - [Tweet](https://twitter.com/share) [![Acceptance: Not everybody loves AI](https://blog.solvatio.com/hubfs/Design%20ohne%20Titel.png)](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) *Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.* [Weiterlesen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [KI](https://blog.solvatio.com/en/tag/ki), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Algorithm](https://blog.solvatio.com/en/tag/algorithm), [technology](https://blog.solvatio.com/en/tag/technology), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf May 29, 2019 11:00:00 AM - [Tweet](https://twitter.com/share) [![Algorithms: Instructions for how to deal with our everyday life](https://blog.solvatio.com/hubfs/Algorithmen%20-%20Anleitungen%20unseres%20Alltags.jpg)](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life)   ***Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.*** [Weiterlesen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/algorithms-instructions-for-how-to-deal-with-our-everyday-life#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Algorithm](https://blog.solvatio.com/en/tag/algorithm) ## [The consequences of poor customer service – and how companies can avoid them](https://blog.solvatio.com/en/the-consequences-of-poor-customer-service-and-how-companies-can-avoid-them) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Apr 3, 2019 9:43:00 AM - [Tweet](https://twitter.com/share) [![The consequences of poor customer service – and how companies can avoid them](https://blog.solvatio.com/hubfs/Die%20Folgen%20von%20schlechtem%20Kundenservice%20-%20und%20wie%20Unternehmen%20dagegen%20steuern%20k%C3%B6nnen.jpg)](https://blog.solvatio.com/en/the-consequences-of-poor-customer-service-and-how-companies-can-avoid-them)   ***Impolite service agents, too-long waiting times, inquiries without reply: poor customer service has many faces. This is not only extremely annoying for the customer but also has far-reaching consequences for the company.*** [Weiterlesen](https://blog.solvatio.com/en/the-consequences-of-poor-customer-service-and-how-companies-can-avoid-them) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/the-consequences-of-poor-customer-service-and-how-companies-can-avoid-them#comments-listing) Themen: [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service) ## [Identifying and defining use cases: the first steps to an effective introduction of AI](https://blog.solvatio.com/en/identifying-and-defining-use-cases-the-first-steps-to-an-effective-introduction-of-ai) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Mar 20, 2019 10:00:00 AM - [Tweet](https://twitter.com/share) [![Identifying and defining use cases: the first steps to an effective introduction of AI](https://blog.solvatio.com/hubfs/Uses%20Cases%20identifizieren%20und%20definieren.png)](https://blog.solvatio.com/en/identifying-and-defining-use-cases-the-first-steps-to-an-effective-introduction-of-ai)     ***Many companies see high potential in the use of artificial intelligence (AI) and would therefore like to implement the technology. However, not every project is suitable. As a first precondition for beneficial use of AI, the proper use cases must be identified; secondly, it must be ensured that certain criteria are met.*** [Weiterlesen](https://blog.solvatio.com/en/identifying-and-defining-use-cases-the-first-steps-to-an-effective-introduction-of-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/identifying-and-defining-use-cases-the-first-steps-to-an-effective-introduction-of-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases) ## [Business targets: Challenges in first machine learning projects](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Mar 14, 2019 10:47:00 AM - [Tweet](https://twitter.com/share) [![Business targets: Challenges in first machine learning projects](https://blog.solvatio.com/hubfs/adventure-1807524_1280_2.jpg)](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects)   *Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.* [Weiterlesen](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Mar 8, 2019 3:23:00 PM - [Tweet](https://twitter.com/share) [![A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue](https://blog.solvatio.com/hubfs/ccw_Fotos1.jpg)](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue)   *Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.* [Weiterlesen](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/a-brief-look-back-at-ccw-2019-heading-towards-a-new-standard-for-customer-service-dialogue#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [networking](https://blog.solvatio.com/en/tag/networking), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [CCW](https://blog.solvatio.com/en/tag/ccw), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/tag/machine-learrning/page/2) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fmachine-learrning%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fmachine-learrning%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fmachine-learrning%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fmachine-learrning%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fmachine-learrning%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG