solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Business targets: Challenges in first machine learning projects

Veröffentlicht von Marina Illy auf Mar 19, 2019 10:02:34 AM

 

Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.
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Themen: AI, Machine Learrning, telecommunication, Artificial Intelligence

A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue

Veröffentlicht von Marina Illy auf Mar 8, 2019 3:23:00 PM

 

Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.

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Themen: AI, Machine Learrning, networking, telecommunication, CCW, ML, customer service, Artificial Intelligence

Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service

Veröffentlicht von Mirko Hasseier auf Feb 28, 2019 9:34:20 AM

 

Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.

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Themen: Machine Learrning, telecommunication, ML

Machine learning for a positive customer experience

Veröffentlicht von Sarah Heuser auf Feb 6, 2019 9:14:00 AM

 

Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.

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Themen: Customer Experience, Machine Learrning, Bot, ML, CX

Data analysis with machine learning – and how companies can benefit

Veröffentlicht von Sarah Heuser auf Jan 30, 2019 9:24:00 AM

 

 

In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.

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Themen: Machine Learrning, Automation, Big Data, ML

Supervised and Unsupervised Learning: How machines learn

Veröffentlicht von Sarah Heuser auf Nov 19, 2018 10:00:00 AM

 


Predicting the future: Sounds like something from a movie, not like an actual possibility. But it is one of the many features of machine learning.

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Themen: AI, Machine Learrning, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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