Three days at Germany’s capital, third time an exhibitor and three major takeaways: the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin. With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.
Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.
Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.
In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.
Predicting the future: Sounds like something from a movie, not like an actual possibility. But it is one of the many features of machine learning.