solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Mirko Hasseier

Mirko Hasseier
Since the early days of the Internet boom, Mirko has been working in communications with various IT and Internet companies. Holding a degree in Communication Science, he trained as a journalist with the renowned weekly journal ‘stern’ in Hamburg. In this city, he also rediscovered his love for soccer and is now an avid fan of Kiezklub.

Aktuelle Beiträge

An interview with Roman Ernst: “Patience and perseverance is the path to success with AI”

Veröffentlicht von Mirko Hasseier auf Jun 11, 2019 4:38:00 PM

 

Weiterlesen

Themen: solvatio, job experience

The power of data? Or rather: How powerful is data?

Veröffentlicht von Mirko Hasseier auf May 22, 2019 10:55:00 AM

https://blog.solvatio.com/en/business-targets-challenges-in-first-machine-learning-projects 


In the course of technical development, data is considered the key factor for the economic success of a company. It is seen as more valuable than gold – you might say data is the mineral oil of the 21st century. This is evident from the Top 5 most valuable companies, measured by their stock exchange value: It is the data that makes them so valuable. But collecting and storing data is no warranty for growth and profit. So, what makes data powerful?

Weiterlesen

Themen: Big Data, Artificial Intelligence, Use Cases

Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service

Veröffentlicht von Mirko Hasseier auf Feb 13, 2019 10:52:00 AM

 

Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.

Weiterlesen

Themen: Machine Learrning, telecommunication, ML

Meet solvatio at Call Center World 2019 in Berlin!

Veröffentlicht von Mirko Hasseier auf Jan 23, 2019 10:02:00 AM

Digitization, artificial intelligence and chatbots play a central role during the three days of the CCW from 19 to 21 February 2019 at the Estrel Center in Berlin, Germany. In lectures, workshops and discussion rounds, companies will present their latest solutions for the customer service of the future. Only those who know and understand their customers will bind them to their company in the long term. Innovative technologies and methods help to ensure that customers are always available and enthusiastic.

Weiterlesen

Themen: conference, Automation, CCW, Big Data, ML

Trends for customer service 2019

Veröffentlicht von Mirko Hasseier auf Jan 4, 2019 11:10:00 AM

 


 

This year, they will be more important than ever: We identify the customer service trends for 2019, from direct messages to customer service bots.

Weiterlesen

Themen: AI, Bot, Social Media, customer service, Artificial Intelligence

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

Current Posts