Digitization, artificial intelligence and chatbots play a central role during the three days of the CCW from 19 to 21 February 2019 at the Estrel Center in Berlin, Germany. In lectures, workshops and discussion rounds, companies will present their latest solutions for the customer service of the future. Only those who know and understand their customers will bind them to their company in the long term. Innovative technologies and methods help to ensure that customers are always available and enthusiastic.

“AI solutions are growing as one of the hottest investments across industries. 37% of organizations have already started implementing AI for CX, while another 41% have plans to implement it by 2020 to boost their CX capabilities”. The stage was set for the cross-industry conference on Artificial Intelligence for Customer Experience, which took place at Hilton London Kensington on November 6-7. Experts representing leading international corporations from Financial Services, Cosmetics & Beauty, Telecommunications, and Travel provided detailed insights into their concepts and initiatives for implementing AI-driven concepts to improve customer experience in their respective markets.