solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Peter Kleinhans

Aktuelle Beiträge

AI for CX 2018: A brief look back

Veröffentlicht von Peter Kleinhans auf Nov 28, 2018 9:55:00 AM

“AI solutions are growing as one of the hottest investments across industries. 37% of organizations have already started implementing AI for CX, while another 41% have plans to implement it by 2020 to boost their CX capabilities”. The stage was set for the cross-industry conference on Artificial Intelligence for Customer Experience, which took place at Hilton London Kensington on November 6-7. Experts representing leading international corporations from Financial Services, Cosmetics & Beauty, Telecommunications, and Travel provided detailed insights into their concepts and initiatives for implementing AI-driven concepts to improve customer experience in their respective markets.


Themen: AI, AI for CX, conference, customer loyalty, event, networking

CEM in Telecoms Europe Summit 2018: A brief look back

Veröffentlicht von Peter Kleinhans auf Oct 31, 2018 10:00:00 AM

It was two great days of discussing latest trends in telco customer experience management at the CEM in Telecoms Europe Summit in Prague.

Themen: AI, Customer Experience, telecommunication, Summit, Automation

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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