solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

User Story Mapping: Arriving at new ideas with Post-its

Veröffentlicht von Sarah Heuser auf May 2, 2019 8:30:00 AM


There are many ways of finding new ideas or problem solutions. But many of them omit the major component: the user. User Story Mapping puts the focus on the users and their requirements in the product or the service. Before and during product development, the method helps to take the user’s requirements into consideration.


Themen: Use Cases, User Story Mapping

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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