solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Business targets: Challenges in first machine learning projects

Veröffentlicht von Marina Illy auf Mar 14, 2019 10:47:00 AM

 

Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.

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Themen: AI, Machine Learrning, telecommunication, Artificial Intelligence

A brief look back at CCW 2019: Heading towards a new standard for customer service dialogue

Veröffentlicht von Marina Illy auf Mar 8, 2019 3:23:00 PM

 

Three days at Germany’s capital, third time an exhibitor and three major takeaways:  the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin.  With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.

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Themen: AI, Machine Learrning, networking, telecommunication, CCW, ML, customer service, Artificial Intelligence

From Deep Blue to Alexa: The history of artificial intelligence

Veröffentlicht von Sarah Heuser auf Mar 6, 2019 9:30:00 AM

 

 

Though artificial intelligence (AI) has been the technical buzzword in recent years, the field of AI is far from new: The first pioneer projects were already conceived back in the 1950s. But what developments have taken place to make almost every industry think about using AI? Let us have a look at the historical development of the technology to this day.

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Themen: AI, Artificial Intelligence, Watson, Alexa, Ethics

The reason of the machine: ethics and artificial intelligence

Veröffentlicht von Sarah Heuser auf Feb 27, 2019 10:03:00 AM

 


 Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligencethe voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.

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Themen: AI, Artificial Intelligence, Ethics

7 tips for a successful start of AI projects

Veröffentlicht von Sarah Heuser auf Feb 20, 2019 10:42:00 AM

 

 

 An increasing number of companies want to use artificial intelligence to improve their internal processes across industries. At first glance, initiating and setting on track AI projects seems simple: Just implement some AI-based software, and the company will promptly start to benefit from the latest technology! In reality, however, it is not quite so easy. The preconditions for a truly successful implementation are thorough preparations, well-targeted realization, and permanent monitoring and testing. See the following seven tips for a successful start of an AI project:

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Themen: Customer Experience, Machine Learrning, ML, Artificial Intelligence

Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service

Veröffentlicht von Mirko Hasseier auf Feb 13, 2019 10:52:00 AM

 

Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.

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Themen: Machine Learrning, telecommunication, ML

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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