solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Data analysis with machine learning – and how companies can benefit

Veröffentlicht von Sarah Heuser auf Jan 30, 2019 9:24:00 AM

 

 

In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.

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Themen: Machine Learrning, Automation, Big Data, ML

Meet solvatio at Call Center World 2019 in Berlin!

Veröffentlicht von Mirko Hasseier auf Jan 23, 2019 10:02:00 AM

Digitization, artificial intelligence and chatbots play a central role during the three days of the CCW from 19 to 21 February 2019 at the Estrel Center in Berlin, Germany. In lectures, workshops and discussion rounds, companies will present their latest solutions for the customer service of the future. Only those who know and understand their customers will bind them to their company in the long term. Innovative technologies and methods help to ensure that customers are always available and enthusiastic.

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Themen: conference, Automation, CCW, Big Data, ML

European Data Protection Day: 10 months of GDPR – an overview

Veröffentlicht von Sarah Heuser auf Jan 23, 2019 9:00:00 AM

 

It's European Data Protection Day on 28 January. The Council of Europe was celebrating the 12th edition of the day commemorating data protection. This year’s event focused on a topic which caused a lot of excitement in the last ten months: the General Data Protection Regulation (GDPR).

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Themen: AI, Artificial Intelligence, Data protection, GDPR

Smart troubleshooting: problem solving with AI

Veröffentlicht von Sarah Heuser auf Jan 16, 2019 9:20:00 AM

 


Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!

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Themen: AI, Customer Experience, Troubleshooting, Smart Troubleshooting, customer service, Artificial Intelligence

Trends for customer service 2019

Veröffentlicht von Mirko Hasseier auf Jan 4, 2019 11:10:00 AM

 


 

This year, they will be more important than ever: We identify the customer service trends for 2019, from direct messages to customer service bots.

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Themen: AI, Bot, Social Media, customer service, Artificial Intelligence

AI for CX 2018: A brief look back

Veröffentlicht von Peter Kleinhans auf Nov 28, 2018 9:55:00 AM

“AI solutions are growing as one of the hottest investments across industries. 37% of organizations have already started implementing AI for CX, while another 41% have plans to implement it by 2020 to boost their CX capabilities”. The stage was set for the cross-industry conference on Artificial Intelligence for Customer Experience, which took place at Hilton London Kensington on November 6-7. Experts representing leading international corporations from Financial Services, Cosmetics & Beauty, Telecommunications, and Travel provided detailed insights into their concepts and initiatives for implementing AI-driven concepts to improve customer experience in their respective markets.

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Themen: AI, AI for CX, conference, customer loyalty, event, networking

solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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