--- title: A Blog about solutions for customer service (2) description: Read more about solutions for customer service and support, artificial intelligence and automation in service (2) --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Data integration creates added value](https://blog.solvatio.com/en/data-integration-creates-added-value) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Jan 3, 2020 1:51:00 PM - [Tweet](https://twitter.com/share) [![Data integration creates added value](https://blog.solvatio.com/hubfs/Datenintegration.png)](https://blog.solvatio.com/en/data-integration-creates-added-value)   [Weiterlesen](https://blog.solvatio.com/en/data-integration-creates-added-value) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/data-integration-creates-added-value#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Big Data](https://blog.solvatio.com/en/tag/big-data), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [technology](https://blog.solvatio.com/en/tag/technology), [data integration](https://blog.solvatio.com/en/tag/data-integration) ## [Acceptance: Not everybody loves AI](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) Veröffentlicht von [Nils Güntner](https://blog.solvatio.com/en/author/nils-güntner) auf Sep 23, 2019 3:00:00 PM - [Tweet](https://twitter.com/share) [![Acceptance: Not everybody loves AI](https://blog.solvatio.com/hubfs/Design%20ohne%20Titel.png)](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) *Enthusiastic experts have no doubt at all that artificial intelligence will prevail. But leaving the rose-colored AI glasses aside and assuming the viewpoint of customers and employees, obstacles beyond the technology itself become evident: Currently, there are three problems preventing the widespread acceptance of artificial intelligence.* [Weiterlesen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/acceptance-not-everybody-loves-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [KI](https://blog.solvatio.com/en/tag/ki), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Ethics](https://blog.solvatio.com/en/tag/ethics), [Chat Bot](https://blog.solvatio.com/en/tag/chat-bot), [Algorithm](https://blog.solvatio.com/en/tag/algorithm), [technology](https://blog.solvatio.com/en/tag/technology), [customer support](https://blog.solvatio.com/en/tag/customer-support), [data](https://blog.solvatio.com/en/tag/data) ## [Customer Self-Service for committed customers](https://blog.solvatio.com/en/customer-self-service-for-committed-customers) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Aug 28, 2019 10:11:28 AM - [Tweet](https://twitter.com/share) [![Customer Self-Service for committed customers](https://blog.solvatio.com/hubfs/woman-working-on-a-laptop-DY2SKJC.jpg)](https://blog.solvatio.com/en/customer-self-service-for-committed-customers)   *Customer self-service is an important tool in customer service and a feature of the self-service culture in our society. Customers wish to troubleshoot pro-actively 24/7 across all communication channels. But what are the characteristics of successful customer self-service? And how can a company profit from this service channel? We point out the important factors.* [Weiterlesen](https://blog.solvatio.com/en/customer-self-service-for-committed-customers) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/customer-self-service-for-committed-customers#comments-listing) Themen: [Self Service](https://blog.solvatio.com/en/tag/self-service) ## [How new technologies improve time-proven customer service approaches](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches) Veröffentlicht von [Marina Illy](https://blog.solvatio.com/en/author/marina-illy) auf Aug 26, 2019 8:25:00 AM - [Tweet](https://twitter.com/share) [![How new technologies improve time-proven customer service approaches](https://blog.solvatio.com/hubfs/middle-aged-woman-working-at-computer-with-PB9QVGP.jpg)](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches) *“Customer service is undergoing changes due to disruptive technologies and digitalization.” CX managers, IT technicians and software architects from the support sector are often confronted with this statement – often followed by the instruction to make the company’s service fit for today’s technological and digital opportunities. But how do technologies improve existing customer service approaches? Where are the opportunities and challenges of the technologies and communication channels in service? And where are the limits of technological progress?* [Weiterlesen](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/how-new-technologies-improve-time-proven-customer-service-approaches#comments-listing) Themen: [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [GDPR](https://blog.solvatio.com/en/tag/gdpr), [Use Cases](https://blog.solvatio.com/en/tag/use-cases), [NLU](https://blog.solvatio.com/en/tag/nlu), [Cloud](https://blog.solvatio.com/en/tag/cloud), [Omni-Channel](https://blog.solvatio.com/en/tag/omni-channel), [technology](https://blog.solvatio.com/en/tag/technology), [IVR](https://blog.solvatio.com/en/tag/ivr), [Unified Agent Desktop](https://blog.solvatio.com/en/tag/unified-agent-desktop) ## [An interview with Roman Ernst: “Patience and perseverance is the path to success with AI”](https://blog.solvatio.com/en/an-interview-with-roman-ernst) Veröffentlicht von [Mirko Hasseier](https://blog.solvatio.com/en/author/mirko-hasseier) auf Jun 11, 2019 4:38:00 PM - [Tweet](https://twitter.com/share) [![An interview with Roman Ernst: “Patience and perseverance is the path to success with AI”](https://blog.solvatio.com/hubfs/Interview%20Roman_Ernst_2EN.jpg)](https://blog.solvatio.com/en/an-interview-with-roman-ernst)   [Weiterlesen](https://blog.solvatio.com/en/an-interview-with-roman-ernst) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/an-interview-with-roman-ernst#comments-listing) Themen: [solvatio](https://blog.solvatio.com/en/tag/solvatio), [job experience](https://blog.solvatio.com/en/tag/job-experience) ## [5G: Faster internet with fifth-generation mobile communications](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jun 5, 2019 9:30:00 AM - [Tweet](https://twitter.com/share) [![5G: Faster internet with fifth-generation mobile communications](https://blog.solvatio.com/hubfs/5G%20Mit%20der%20f%C3%BCnften%20Mobilfunkgeneration%20zu%20schnellerem%20Internet.jpg)](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications)   ***In March 2019, the Federal Network Agency started to auction off the 5G frequencies. Since then, the term 5G has been used more and more frequently. But what does it actually mean? What are the advantages of the new technology and why is it viewed critically by some?*** [Weiterlesen](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/5g-faster-internet-with-fifth-generation-mobile-communications#comments-listing) Themen: [5G](https://blog.solvatio.com/en/tag/5g), [Technologie](https://blog.solvatio.com/en/tag/technologie) [Vorheriger](https://blog.solvatio.com/en/page/1) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/page/3) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG