“Customer service is undergoing changes due to disruptive technologies and digitalization.” CX managers, IT technicians and software architects from the support sector are often confronted with this statement – often followed by the instruction to make the company’s service fit for today’s technological and digital opportunities. But how do technologies improve existing customer service approaches? Where are the opportunities and challenges of the technologies and communication channels in service? And where are the limits of technological progress?
In March 2019, the Federal Network Agency started to auction off the 5G frequencies. Since then, the term 5G has been used more and more frequently. But what does it actually mean? What are the advantages of the new technology and why is it viewed critically by some?
Algorithms accompany our lives and our workdays, but most of us do not really know what they actually are. It is all the more important to find out what the term stands for, and where algorithms come into play.
In the course of technical development, data is considered the key factor for the economic success of a company. It is seen as more valuable than gold – you might say data is the mineral oil of the 21st century. This is evident from the Top 5 most valuable companies, measured by their stock exchange value: It is the data that makes them so valuable. But collecting and storing data is no warranty for growth and profit. So, what makes data powerful?
Companies are increasingly on the look-out for solutions that use artificial intelligence – and thus also for AI experts to implement them. The results of this development are sky-high salaries, brain drain to other countries, and frustration on the side of companies and research institutes.