Many companies see high potential in the use of artificial intelligence (AI) and would therefore like to implement the technology. However, not every project is suitable. As a first precondition for beneficial use of AI, the proper use cases must be identified; secondly, it must be ensured that certain criteria are met.
Weiterlesen
Themen:
AI,
Machine Learrning,
ML,
Artificial Intelligence,
Use Cases
Machine Learning (ML) is about to fundamentally change the way service assurance is run in telecommunications. Most leaders in assurance management are aware of the changes, hence they try to set the right course in order to benefit from learning systems applied in customer support. But new technologies require a new definition of success and business targets. Those are the predominant challenges which head of projects are confronted with today.
Weiterlesen
Themen:
AI,
Machine Learrning,
telecommunication,
Artificial Intelligence
Three days at Germany’s capital, third time an exhibitor and three major takeaways: the 21st edition of CCW was held from February 19-21st at the Estrel Convention center in Berlin. With 270 exhibitors and more than 8000 exhibitors from 46 countries CCW provided an international forum featuring latest technological trends and innovative services in customer dialogue.
Weiterlesen
Themen:
AI,
Machine Learrning,
networking,
telecommunication,
CCW,
ML,
customer service,
Artificial Intelligence
Though artificial intelligence (AI) has been the technical buzzword in recent years, the field of AI is far from new: The first pioneer projects were already conceived back in the 1950s. But what developments have taken place to make almost every industry think about using AI? Let us have a look at the historical development of the technology to this day.
Weiterlesen
Themen:
AI,
Artificial Intelligence,
Watson,
Alexa,
Ethics
Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligence – the voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.
Weiterlesen
Themen:
AI,
Artificial Intelligence,
Ethics
An increasing number of companies want to use artificial intelligence to improve their internal processes across industries. At first glance, initiating and setting on track AI projects seems simple: Just implement some AI-based software, and the company will promptly start to benefit from the latest technology! In reality, however, it is not quite so easy. The preconditions for a truly successful implementation are thorough preparations, well-targeted realization, and permanent monitoring and testing. See the following seven tips for a successful start of an AI project:
Weiterlesen
Themen:
Customer Experience,
Machine Learrning,
ML,
Artificial Intelligence