--- title: A Blog about solutions for customer service | Customer Experience (2) description: Customer Experience | Read more about solutions for customer service and support, artificial intelligence and automation in service (2) --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [Machine learning for a positive customer experience](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Feb 6, 2019 9:14:00 AM - [Tweet](https://twitter.com/share) [![Machine learning for a positive customer experience](https://blog.solvatio.com/hubfs/Machine%20Learning%20und%20Customer%20Experience%20-%20ein%20Dreamteam-770.jpg)](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience)     *Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.* [Weiterlesen](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [ML](https://blog.solvatio.com/en/tag/ml), [CX](https://blog.solvatio.com/en/tag/cx) ## [Smart troubleshooting: problem solving with AI](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jan 16, 2019 9:20:00 AM - [Tweet](https://twitter.com/share) [![Smart troubleshooting: problem solving with AI](https://blog.solvatio.com/hubfs/Artikel-Bild_3.png)](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai)   ***Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!*** [Weiterlesen](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [Customer service: From personal contact to bots](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Nov 8, 2018 11:32:00 AM - [Tweet](https://twitter.com/share) [![Customer service: From personal contact to bots](https://blog.solvatio.com/hubfs/Kundenservice%20-%20Vom%20pers%C3%B6nlichen%20Kontakt%20zum%20Bot.png)](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots)   *From personal contact to bots, artificial intelligence and machine learning: Customer service as we know it has been changing rapidly over the last 30 years – and the new trends for the future are not a long time coming.* [Weiterlesen](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots) 1 Comment [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [CEM in Telecoms Europe Summit 2018: A brief look back](https://blog.solvatio.com/en/a-brief-look-back-cem-in-telecoms-europe-summit-2018) Veröffentlicht von [Peter Kleinhans](https://blog.solvatio.com/en/author/peter-kleinhans) auf Oct 31, 2018 10:00:00 AM - [Tweet](https://twitter.com/share) [![CEM in Telecoms Europe Summit 2018: A brief look back](https://blog.solvatio.com/hubfs/prague.jpg)](https://blog.solvatio.com/en/a-brief-look-back-cem-in-telecoms-europe-summit-2018) *It was two great days of discussing latest trends in telco customer experience management at the [CEM in Telecoms Europe Summit in Prague](https://www.cemintelecomseurope.com/).* [Weiterlesen](https://blog.solvatio.com/en/a-brief-look-back-cem-in-telecoms-europe-summit-2018) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/a-brief-look-back-cem-in-telecoms-europe-summit-2018#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [Summit](https://blog.solvatio.com/en/tag/summit), [Automation](https://blog.solvatio.com/en/tag/automation) [Vorheriger](https://blog.solvatio.com/en/tag/customer-experience/page/1) [Alle Beiträge](https://blog.solvatio.com/en/all) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-experience%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-experience%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-experience%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-experience%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Ftag%2Fcustomer-experience%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG