--- title: A Blog about solutions for customer service (5) description: Read more about solutions for customer service and support, artificial intelligence and automation in service (5) --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## [From Deep Blue to Alexa: The history of artificial intelligence](https://blog.solvatio.com/en/from-deep-blue-to-alexa-the-history-of-artificial-intelligence) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Mar 6, 2019 9:30:00 AM - [Tweet](https://twitter.com/share) [![From Deep Blue to Alexa: The history of artificial intelligence](https://blog.solvatio.com/hubfs/Geschichte%20der%20k%C3%BCnstlichen%20Intelligenz.jpg)](https://blog.solvatio.com/en/from-deep-blue-to-alexa-the-history-of-artificial-intelligence)     ***Though artificial intelligence (AI) has been the technical buzzword in recent years, the field of AI is far from new: The first pioneer projects were already conceived back in the 1950s. But what developments have taken place to make almost every industry think about using AI? Let us have a look at the historical development of the technology to this day.*** [Weiterlesen](https://blog.solvatio.com/en/from-deep-blue-to-alexa-the-history-of-artificial-intelligence) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/from-deep-blue-to-alexa-the-history-of-artificial-intelligence#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Watson](https://blog.solvatio.com/en/tag/watson), [Alexa](https://blog.solvatio.com/en/tag/alexa), [Ethics](https://blog.solvatio.com/en/tag/ethics) ## [The reason of the machine: ethics and artificial intelligence](https://blog.solvatio.com/en/the-reason-of-the-machine-ethics-and-artificial-intelligence) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Feb 27, 2019 10:03:00 AM - [Tweet](https://twitter.com/share) [![The reason of the machine: ethics and artificial intelligence](https://blog.solvatio.com/hubfs/Die%20Vernunft%20der%20Maschine%20-%20Ethik%20und%20k%C3%BCnstliche%20Intelligenz.jpg)](https://blog.solvatio.com/en/the-reason-of-the-machine-ethics-and-artificial-intelligence)    *Looking at artificial intelligence, one is quickly confronted with the question of ethics. This topic is also much discussed in recent media reports on artificial intelligence* – *the voices range from euphoric to anxious, from hopeful to warning. The questions posed in this context show that there are limits for AI and for the developers.* [Weiterlesen](https://blog.solvatio.com/en/the-reason-of-the-machine-ethics-and-artificial-intelligence) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/the-reason-of-the-machine-ethics-and-artificial-intelligence#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Ethics](https://blog.solvatio.com/en/tag/ethics) ## [7 tips for a successful start of AI projects](https://blog.solvatio.com/en/7-tips-for-a-successful-start-of-ai-projects) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Feb 20, 2019 10:42:00 AM - [Tweet](https://twitter.com/share) [![7 tips for a successful start of AI projects](https://blog.solvatio.com/hubfs/7%20Tipps%2c%20um%20KI-Projekte%20erfolgreich%20zu%20starten.jpg)](https://blog.solvatio.com/en/7-tips-for-a-successful-start-of-ai-projects)     *An increasing number of companies want to use artificial intelligence to improve their internal processes across industries. At first glance, initiating and setting on track AI projects seems simple: Just implement some AI-based software, and the company will promptly start to benefit from the latest technology! In reality, however, it is not quite so easy. The preconditions for a truly successful implementation are thorough preparations, well-targeted realization, and permanent monitoring and testing. See the following seven tips for a successful start of an AI project:* [Weiterlesen](https://blog.solvatio.com/en/7-tips-for-a-successful-start-of-ai-projects) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/7-tips-for-a-successful-start-of-ai-projects#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [ML](https://blog.solvatio.com/en/tag/ml), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service](https://blog.solvatio.com/en/machine-learning-in-the-telecommunication-industry-the-lever-for-fewer-needless-truck-rolls-in-field-service) Veröffentlicht von [Mirko Hasseier](https://blog.solvatio.com/en/author/mirko-hasseier) auf Feb 13, 2019 10:52:00 AM - [Tweet](https://twitter.com/share) [![Machine learning in the telecommunication industry: the lever for fewer needless truck rolls in field service](https://blog.solvatio.com/hubfs/Machine%20Learning%20in%20der%20Telekommunikationsbranche.png)](https://blog.solvatio.com/en/machine-learning-in-the-telecommunication-industry-the-lever-for-fewer-needless-truck-rolls-in-field-service)   ***Machine learning (ML) provides support not only for the service staff in the call center: Intelligent algorithms also make everyday work easier for the field service employees.*** [Weiterlesen](https://blog.solvatio.com/en/machine-learning-in-the-telecommunication-industry-the-lever-for-fewer-needless-truck-rolls-in-field-service) 1 Comment [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/machine-learning-in-the-telecommunication-industry-the-lever-for-fewer-needless-truck-rolls-in-field-service#comments-listing) Themen: [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [telecommunication](https://blog.solvatio.com/en/tag/telecommunication), [ML](https://blog.solvatio.com/en/tag/ml) ## [Machine learning for a positive customer experience](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Feb 6, 2019 9:14:00 AM - [Tweet](https://twitter.com/share) [![Machine learning for a positive customer experience](https://blog.solvatio.com/hubfs/Machine%20Learning%20und%20Customer%20Experience%20-%20ein%20Dreamteam-770.jpg)](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience)     *Companies with happy customers are more successful: Nowadays, a positive customer experience is as important as the quality or the price of a product. Customer service can greatly contribute to a good customer experience – and, supported by machine learning, it can make customers happy.* [Weiterlesen](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/machine-learning-for-a-positive-customer-experience#comments-listing) Themen: [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Bot](https://blog.solvatio.com/en/tag/bot), [ML](https://blog.solvatio.com/en/tag/ml), [CX](https://blog.solvatio.com/en/tag/cx) ## [Data analysis with machine learning – and how companies can benefit](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jan 30, 2019 9:24:00 AM - [Tweet](https://twitter.com/share) [![Data analysis with machine learning – and how companies can benefit](https://blog.solvatio.com/hubfs/Datenanalyse%20mit%20Machine%20Learning%20%E2%80%93%20und%20wie%20sie%20Unternehmen%20helfen%20kann-2.jpg)](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses)     ***In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.*** [Weiterlesen](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses#comments-listing) Themen: [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Automation](https://blog.solvatio.com/en/tag/automation), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml) [Vorheriger](https://blog.solvatio.com/en/page/4) [Alle Beiträge](https://blog.solvatio.com/en/all) [Nächster](https://blog.solvatio.com/en/page/6) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG