--- title: A Blog about solutions for customer service | Sarah Heuser (3) description: A real digital native, Sarah feels at home in social media. She is currently studying Specialized Journalism and Corporate Communications in Würzburg and supports the solvatio marketing team as a student intern with the blog and other daily tasks. Born in the Rhineland, the Cologne Carnival is a must for her. (3) --- [![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png) ![Solvatio](https://blog.solvatio.com/hs-fs/hubfs/solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png?width=154&height=49&name=solvatio_LogoKeyvisual_dunkelblau_RGB__300ppi-1.png)](https://solvatio.com/) - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - - [HOME](https://solvatio.com/) - Challenges - [Data integration](https://solvatio.com/data-integration/) - [Saving cost and generating revenue](https://solvatio.com/saving-cost-generating-revenue/) - [AI & Next Best Action](https://solvatio.com/ai-next-best-actions/) - [Omnichannel](https://solvatio.com/true-omnichannel/) - [Service Quality](https://solvatio.com/service-quality/) - [Customer Experience](https://solvatio.com/customer-experience/) - Services - [Omnichannel Aggregator](https://solvatio.com/omnichannel-aggregator/) - [Bot Smartner](https://solvatio.com/bot-smartener/) - [Anomaly Whisperer](https://solvatio.com/anomaly-whisperer/) - [AI Decision Coach](https://solvatio.com/ai-decision-coach/) - [Undercover Automator](https://solvatio.com/undercover-automator/) - [Self Service Enabler](https://solvatio.com/self-service-enabler/) - [SOLVATIO® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - Resources - [Case Study](https://solvatio.com/case-study/) - [White Paper](https://solvatio.com/whitepaper-en/) - [solvatio Xperience](https://solvatio.com/welcome-to-xperience/) - [Events](https://solvatio.com/events/) - ABOUT US - [Company](https://solvatio.com/about-solvatio-company/) - [Career Options](https://solvatio.com/career-options/) - - solvatio® BLOG A Blog about solutions for customer service and support, artificial intelligence and automation in service. - [← BLOG HOME](https://blog.solvatio.com/en) ## Sarah Heuser ![Sarah Heuser](https://blog.solvatio.com/hubfs/Saarah_Heuser.jpg) A real digital native, Sarah feels at home in social media. She is currently studying Specialized Journalism and Corporate Communications in Würzburg and supports the solvatio marketing team as a student intern with the blog and other daily tasks. Born in the Rhineland, the Cologne Carnival is a must for her. ### Aktuelle Beiträge ## [Data analysis with machine learning – and how companies can benefit](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jan 30, 2019 9:24:00 AM - [Tweet](https://twitter.com/share) [![Data analysis with machine learning – and how companies can benefit](https://blog.solvatio.com/hubfs/Datenanalyse%20mit%20Machine%20Learning%20%E2%80%93%20und%20wie%20sie%20Unternehmen%20helfen%20kann-2.jpg)](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses)     ***In the course of digitalization, the Internet of Things, Big Data and Industry 4.0, the amount of available data is growing constantly. But at the same time, it becomes more and more difficult to use these huge amounts without automation. Machine learning can support you here: Producing high-quality data analysis, it can help you make better decisions.*** [Weiterlesen](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/using-machine-learning-to-analyse-data-and-how-it-can-help-businesses#comments-listing) Themen: [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [Automation](https://blog.solvatio.com/en/tag/automation), [Big Data](https://blog.solvatio.com/en/tag/big-data), [ML](https://blog.solvatio.com/en/tag/ml) ## [European Data Protection Day: 10 months of GDPR – an overview](https://blog.solvatio.com/en/european-data-protection-day-10-months-of-gdpr-an-overview) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jan 23, 2019 9:00:00 AM - [Tweet](https://twitter.com/share) [![European Data Protection Day: 10 months of GDPR – an overview](https://blog.solvatio.com/hubfs/Europ%C3%A4ischer%20Datenschutztag-%2010%20Monate%20DSGVO%20-%20ein%20%C3%9Cberblick.jpg)](https://blog.solvatio.com/en/european-data-protection-day-10-months-of-gdpr-an-overview)   ***It's European Data Protection Day on 28 January. The Council of Europe was celebrating the 12th edition of the day commemorating data protection. This year’s event focused on a topic which caused a lot of excitement in the last ten months: the General Data Protection Regulation (GDPR).*** [Weiterlesen](https://blog.solvatio.com/en/european-data-protection-day-10-months-of-gdpr-an-overview) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/european-data-protection-day-10-months-of-gdpr-an-overview#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence), [Data protection](https://blog.solvatio.com/en/tag/data-protection), [GDPR](https://blog.solvatio.com/en/tag/gdpr) ## [Smart troubleshooting: problem solving with AI](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Jan 16, 2019 9:20:00 AM - [Tweet](https://twitter.com/share) [![Smart troubleshooting: problem solving with AI](https://blog.solvatio.com/hubfs/Artikel-Bild_3.png)](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai)   ***Customers who once had poor customer service from a company will associate this experience with that firm for a long time. They will terminate the business relationship and, in the worst case, will damage the company's reputation in the long run. Yet it is so easy to offer good customer service: Use smart troubleshooting!*** [Weiterlesen](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/smart-troubleshooting-problem-solving-with-ai#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [Troubleshooting](https://blog.solvatio.com/en/tag/troubleshooting), [Smart Troubleshooting](https://blog.solvatio.com/en/tag/smart-troubleshooting), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [Supervised and Unsupervised Learning: How machines learn](https://blog.solvatio.com/en/supervised-and-unsupervised-learning-how-machines-learn) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Nov 19, 2018 10:00:00 AM - [Tweet](https://twitter.com/share) [![Supervised and Unsupervised Learning: How machines learn](https://blog.solvatio.com/hubfs/Supervised%20und%20unsupervised%20Learning%20-%20Wie%20Maschinen%20lernen.png)](https://blog.solvatio.com/en/supervised-and-unsupervised-learning-how-machines-learn)   ***Predicting the future: Sounds like something from a movie, not like an actual possibility. But it is one of the many features of machine learning.*** [Weiterlesen](https://blog.solvatio.com/en/supervised-and-unsupervised-learning-how-machines-learn) 0 Comments [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/supervised-and-unsupervised-learning-how-machines-learn#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Machine Learrning](https://blog.solvatio.com/en/tag/machine-learrning), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) ## [Customer service: From personal contact to bots](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots) Veröffentlicht von [Sarah Heuser](https://blog.solvatio.com/en/author/sarah-heuser) auf Nov 8, 2018 11:32:00 AM - [Tweet](https://twitter.com/share) [![Customer service: From personal contact to bots](https://blog.solvatio.com/hubfs/Kundenservice%20-%20Vom%20pers%C3%B6nlichen%20Kontakt%20zum%20Bot.png)](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots)   *From personal contact to bots, artificial intelligence and machine learning: Customer service as we know it has been changing rapidly over the last 30 years – and the new trends for the future are not a long time coming.* [Weiterlesen](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots) 1 Comment [Hier klicken um einen Kommentar zu hinterlassen](https://blog.solvatio.com/en/customer-service-from-personal-contact-to-bots#comments-listing) Themen: [AI](https://blog.solvatio.com/en/tag/ai), [Customer Experience](https://blog.solvatio.com/en/tag/customer-experience), [customer service](https://blog.solvatio.com/en/tag/customer-service), [Artificial Intelligence](https://blog.solvatio.com/en/tag/artificial-intelligence) [Vorheriger](https://blog.solvatio.com/en/author/sarah-heuser/page/2) [Alle Beiträge](https://blog.solvatio.com/en/all) **solvatio - smart troubleshooting solutions** solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting. It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation. ### Current Posts [![Share on linkedin](https://7528302.fs1.hubspotusercontent-na1.net/hub/7528302/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/linkedin-color.png?width=24&name=linkedin-color.png)](https://www.linkedin.com/shareArticle?mini=true&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Dlinkedin) [![Share on twitter](https://7528304.fs1.hubspotusercontent-na1.net/hub/7528304/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/twitter-color.png?width=24&name=twitter-color.png)](https://twitter.com/intent/tweet?original_referer=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&url=https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Dtwitter&source=tweetbutton&text=) [![Share on email](https://7528311.fs1.hubspotusercontent-na1.net/hub/7528311/hubfs/raw_assets/public/mV0_d-web-default-modules_hubspot/img/email-color.png?width=24&name=email-color.png)](mailto:?subject=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Demail&body=Check+out+https%3A%2F%2Fblog.solvatio.com%2Fen%2Fauthor%2Fsarah-heuser%3Futm_medium%3Dsocial%26utm_source%3Demail) ![solvatio_Keyvisual_weiss_300ppi_2020_02_20](https://blog.solvatio.com/hs-fs/hubfs/solvatio_Keyvisual_weiss_300ppi_2020_02_20.png?width=297&name=solvatio_Keyvisual_weiss_300ppi_2020_02_20.png)   SMART TROUBLESOOTING - [Architecture](https://solvatio.com/architecture/) - [Data Protection](https://solvatio.com/privacy-policy-data-protection/) - [Imprint](https://solvatio.com/imprint/) - [solvatio company](https://solvatio.com/about-solvatio-company/) - [solvatio® - Home](https://solvatio.com/) - [solvatio® X](https://solvatio.com/solvatio-x-automated-ai-troubleshooting-plattform/) - [solvatio® X Bot](https://solvatio.com/solvatio-x-bot-chatbot-voicebot-smart-assistant/) - [solvatio® X KNOWLEDGEBASE](https://solvatio.com/solvatio-x-knowledgebase-omni-channel-automation/) - [solvatio® X NBA (Machine Learning)](https://solvatio.com/solvatio-x-nba-machine-learning-next-best-action-ai-artificial-intelligence/) - [solvatio® X OMNI-CHANNEL](https://solvatio.com/solvatio-x-omni-channel-customer-experience-single-source/) - [solvatio® X SELF SERVICE](https://solvatio.com/solvatio-x-self-service-assurance-solution/) - [solvatio® X Studio](https://solvatio.com/solvatio-x-studio-eclipse-bpmn-editor/) -   MISSION solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.   It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.   SOCIAL [![icon-twitter](https://blog.solvatio.com/hs-fs/hubfs/icon-twitter.png?width=40&name=icon-twitter.png)](https://twitter.com/metz_solvatio?lang=de)  [![icon-linkedin](https://blog.solvatio.com/hs-fs/hubfs/icon-linkedin.png?width=40&name=icon-linkedin.png)](https://de.linkedin.com/company/solvatio) solvatio AG [Schürerstraße 5a 97080 Würzburg Germany](mailto:info@solvatio.com) [+49 0800 0060683 info@solvatio.com](mailto:info@solvatio.com) [https://solvatio.com](https://solvatio.com) - [Imprint](https://solvatio.com/imprint/) - [Data Protection](https://solvatio.com/data-protection/) - [Jobs](https://solvatio.com/career-options/)   ©2021 - solvatio AG