solvatio® BLOG
A Blog about solutions for customer service and support, artificial intelligence and automation in service.

Total Telecom Congress 2018: A brief look back

Veröffentlicht von Fabian Metz auf Nov 14, 2018 10:00:00 AM
Total Telecom Congress 2018: A brief look back
Total Telecom Congress 2018, an industry-leading event assembling representatives from 50 leading international telecommunications operators and solution providers, was the perfect venue to grasp the fundamental challenges confronting the telecoms industry today. London’s Business Design Center provided a great setting for two days of networking and vision-sharing about latest developments in network transformation, data-driven technologies, 5G, customer as well as corporate transformation.
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Themen: AI, A, sponsor, congress, TTC, keynote, telecommunication

Customer service: From personal contact to bots

Veröffentlicht von Sarah Heuser auf Nov 8, 2018 11:32:00 AM
Customer service: From personal contact to bots

 

From personal contact to bots, artificial intelligence and machine learning: Customer service as we know it has been changing rapidly over the last 30 years – and the new trends for the future are not a long time coming.

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Themen: AI, Customer Experience, customer service, Artificial Intelligence

CEM in Telecoms Europe Summit 2018: A brief look back

Veröffentlicht von Peter Kleinhans auf Oct 31, 2018 10:00:00 AM
CEM in Telecoms Europe Summit 2018: A brief look back

It was two great days of discussing latest trends in telco customer experience management at the CEM in Telecoms Europe Summit in Prague.
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Themen: AI, Customer Experience, telecommunication, Summit, Automation

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solvatio - smart troubleshooting solutions

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

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SMART TROUBLESOOTING

MISSION

solvatio provides leading solutions for automated troubleshooting and malfunction resolutions in technical systems & devices. Originally founded as spin-off of the Department for Artificial Intelligence and Applied Computer Science of Würzburg University more than 20 years ago, solvatio continues to push the boundaries of AI for automated data-driven knowledge generation and AI orchestrated troubleshooting.

 

It is our mission to minimize service efforts, reduce support costs and achieve superior operator and customer experience across all interaction channels while ensuring the provision of excellent technical support and flawless operation.

 

solvatio AG

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+49(0)9365 – 88 99 0
info@solvatio.com
https://solvatio.com


 

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